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/ blog / introducing-data-residency","slug","wwwmuralco-blog-introducing-data-residency","url","https://www.mural.co/blog/introducing-data-residency","content","# Introducing data residency for Mural\n\n00:00\n\n00:00\n\nYour browser does not support the audio tag.\n\n[](https://www.mural.co/blog/introducing-data-residency#)\n\nListen to this article\n\n5:14min\n\nWith an increasingly distributed workforce, and more and more cloud-based applications available to support global enterprises, data storage has risen in importance as well as complexity. Many organizations today face corporate policies, regulatory requirements, and contractual agreements with their clients and customers that guide where data is required to be stored for the applications that power their business. \n\nTo support our customers in highly regulated industries and geographies, we are excited to now offer regional data residency for Mural. This is the latest example of MURAL's continued investment in the realm of security and compliance, and meeting the evolving needs of global businesses with enterprise-grade solutions.\n\n## What is data residency?\n\n_Data residency_ refers to the ability to select the geographic location in which certain data from cloud-based applications is stored.\n\n## What's Mural's approach?\n\nMURAL's data residency capabilities enable Enterprise plan customers to designate the region where data in a mural is stored — selecting from North America, Europe, or Asia-Pacific regions — to help them meet corporate policies and compliance requirements globally. It can be customized on a workspace-by-workspace basis.\n\nOffering this granular level of control allows geographically dispersed teams, such as consultancies working with clients abroad, to securely store their visual collaboration data locally while unlocking the full benefits of the Mural platform globally. \n\n### Everything existing Enterprise plan customers need to know\n\nData residency is offered at no additional cost to Enterprise plan customers and can be set up during the creation of a new workspace with help from your Customer Success partner. Company admins are also able to gain visibility into where data is stored on a per-workspace basis.\n\n> 👉 Data residency is now available on Enterprise plans. [Click here to learn more](https://support.mural.co/s/article/data-residency). \n\n## Trust at Mural\n\nCollaborating in hybrid, remote, or distributed work environments adds additional security and administrative requirements, alongside other complexity. As the leading visual collaboration platform in the enterprise, we’ve invested heavily in our data protection program and in the development of dedicated product security features, so customers can unleash the power of visual collaboration broadly while resting assured that data and sensitive information is safeguarded in any work environment. \n\nMURAL maintains active SOC2 Type 2 and ISO 9001 certifications and complies with GDPR.\n\nThis approach is trusted by 95 percent of the Fortune 100 and customers in highly regulated industries such as financial services, government, and healthcare.\n\n##### To learn more about trust and security at MURAL, visit [mural.com/enterprise](https://www.mural.co/enterprise) or get in touch with our [enterprise transformation experts](https://www.mural.co/sales) today.\n\nOnboard your team to Mural and fix misalignment today\n","collectionId","projectId","createdAt","2026-05-29T11:31:53.237Z","updatedAt","2026-06-01T21:05:20.599Z","1b47723e-ba1d-4d6c-baaf-7b7f23f02085","collection","collectionPath",[],"hostedUrl","userGroups",[],"channels",[],"Using Mural AI","using-mural-ai-2","https://support.mural.co/s/article/Using-Mural-AI#","We're excited to introduce the next generation of a smarter Mural. Our enterprise-grade platform now responsibly and securely leverages AI (artificial intelligence) technology to enhance what collaborative teams can achieve with Mural.\n\n_Mural AI is only available to Team+ plans, Business plans, and Members / Full Members on Enterprise plans._\n\n**Check out our [Responsible AI at Mural PDF](https://mural.co/ai-whitepaper) to see details on Mural's commitment to transparency, explainability, and independent evaluation regarding our AI systems.**\n\n_**Note:** When we say \"AI,\" we mean machine-learning models. AI is a very complex technology. This article aims to give you practical context behind Mural's new AI features, but isn't a comprehensive resource to learn about AI._\n\n***\n\n## Enhancing the human potential of teams\n\nAt Mural, we believe knowledge work is best directed by human beings. And, if we can free knowledge workers from a variety of lower-order thinking tasks, they can invest in higher-order thinking and unlock formerly unimaginable productivity and innovation.\n\nWith AI features in development (and more coming soon!), teams can:\n\n- Kickstart knowledge work.\n- Cover more ground.\n- Tap into adjacent proxy knowledge.\n- Increase individual and team velocity through collaborative work sessions.\n\nBy thoughtfully blending AI features into the collaborative teamwork of our everyday users, they can expand their existing genius and apply it more directly to solving the hard problems and driving the right business outcomes forward.\n\n***\n\n## Responsible AI at Mural\n\nThe AI features in Mural are built primarily using the Microsoft Azure OpenAI Service in a Mural-managed, multi-tenant environment. All of the data stays within Mural's cloud environment (VPC). Mural uses pre-configured models, training, validation, and testing data sets, and is not training any new models or data sets. Rest assured that your content and data, including the queries and prompts generated when members use the new AI features, is not being passed to OpenAI or being added to its training sets. \n\nFor some features, we may use other third-party AI services, such as those hosted by Hugging Face. In such cases, we also handle your content and data with the same care and caution.\n\nIn addition to using the Microsoft Azure OpenAI Service, we're also looking to the [Microsoft responsible AI standards](https://www.microsoft.com/en-us/ai/responsible-ai) and toolkits as we design our new AI features. Further, we're carefully tracking global developments related to AI use and regulation. Distributed global teams use our platform every day, and we're always striving to build a platform that is compliant and can be accessed and used by collaborators around the world.\n\n***\n\n## Limitations of AI features in Mural\n\nWhile AI offers a lot of promise, it isn't a perfect technology. Outputs may include inaccurate, incomplete, outdated, biased, or harmful information or content. These limitations can be attributes to many different causes, including but not limited to:\n\n- Narrow or incomplete inputs.\n- Systemic biases.\n- Limited quantity of training or test data.\n- Poor quality of training or test data.\n\nUltimately, you are responsible for your own use of these features including, without limitation, your inputs and whether to use any outputs.\n\nMake sure you adhere to and comply with your company policies before using any AI features in Mural. Not all uses of AI features are appropriate. Our [terms and documentation](https://mural.co/terms/ai-features) outline some prohibited uses of AI features. Generally speaking, **use of AI features may not result in any material risks to the health, safety, or fundamental rights of any individuals.**\n\nAI continues to be an area of rapid research and development, and can improve over time to better address specific use cases. Similarly, we anticipate the AI features in Mural will continue to get better over time, although this is not guaranteed. We encourage you to provide feedback when you use AI features in Mural to let us know about your experience and flag any inappropriate responses to our engineers.\n\nThere are options to submit feedback in-app when trying out these AI features:\n\n![](/api/knowledge-base/images/c5c2b6bc-0fd9-4998-a3bf-8a8138f0455e)\n\n***\n\n## Subject to testing\n\nAI features in Mural are undergoing ongoing testing and other product research. As a result, performance may be unreliable. Use of certain AI features may become subject to usage limits or usage fees, or Mural may discontinue, disable, or degrade access to certain AI features in its sole discretion. \n\nFor more information, please review the [terms for using AI features in Mural](https://mural.co/terms/ai-features).\n\n***\n\n## How to use AI features in Mural\n\nThe workspace admin or company admin controls whether AI features are enabled for their authorized users in Mural. For details on enabling AI features in your company or workspace, check out our article: [Enable AI-powered features for your company](https://support.mural.co/s/article/enable-AI-powered-features-for-your-company).\n\nMural AI features will have the sparkle icon. Examples of Mural AI features are: [Generate](https://support.mural.co/s/article/Generate-with-AI), [Summarize](https://support.mural.co/s/article/Summarize-with-AI), [Cluster](https://support.mural.co/s/article/Cluster-with-AI), [Classify](https://support.mural.co/s/article/Classify-with-AI), [Rewrite](https://support.mural.co/s/article/Rewrite-with-AI), [Translate](https://support.mural.co/s/article/Translate-with-AI), [Fix grammar and spelling](https://support.mural.co/s/article/Fix-grammar-and-spelling-with-AI), [Diagram](https://support.mural.co/s/article/Diagram-with-AI), and [AI chat](https://support.mural.co/s/article/AI-chat). Mural also offers [AI-powered mind maps](https://support.mural.co/s/article/AI-powered-mind-maps).\n\nYou can choose where to accept or reject outputs when using the features. If you're not pleased with the outputs, simply click the **Undo** icon at the top left corner of your mural. Alternatively, use the keyboard shortcut **Control + Z** (**Command + Z** on Mac) to undo. Or, select and delete output just like any other object on the canvas.\n\n_Remember: You are responsible for your use of AI-powered features._\n\n***\n\n**Check out our [Responsible AI at Mural PDF](https://mural.co/ai-whitepaper) to see details on Mural's commitment to transparency, explainability, and independent evaluation regarding our AI systems.**\n","2026-05-29T11:26:19.305Z","2026-05-29T11:26:19.538Z","adc591e6-dbd0-439a-a134-977fecb9c816",[],[],[],"Trust & security | Mural","trust-security-mural","https://www.mural.co/trust-and-security","## Trusted by the world's most security conscious enterprises\n\nMural is trusted by over 50% of the Fortune 100 and customers in highly-regulated industries such as financial services, government, and healthcare.\n\n![IBM Logo](/api/knowledge-base/images/e95c62c6-3ec1-41e0-a225-1412f6dbe183)\n\n![Microsoft Logo schwarz](/api/knowledge-base/images/4c469200-2ae6-4f03-88ac-346032abd077)\n\n![Booz Allen Logo](/api/knowledge-base/images/b3fa4b2b-cf89-4f6b-ac45-56a733f07c83)\n\n![](/api/knowledge-base/images/5a2b416e-a696-4678-b6dc-c43b504a09ab)\n\nSecurity program\n\n## Designed to meet the most stringent of IT and regulatory requirements.\n\n### Security\n\nOur dedicated Security Team implements and maintains appropriate controls to protect customer data at every layer.\n\n### Compliance\n\nWe adhere to global, regional, and industry regulations to help you meet your compliance obligations.\n\n### Reliability\n\nWe invest in our infrastructure to enable deployments of Mural to be scaled to thousands of members.\n\n### Privacy\n\nWe are committed to honoring the privacy rights of collaborators, and supporting your organization in meeting its data privacy needs.\n\nEnterprise-grade features\n\n## Offering greater visibility, security, and control.\n\n### Identity & access management\n\nEnsure that only the right people and approved devices can access your company’s information\\\nin Mural.\n\n- SSO (SAML 2.0)\n\n- SCIM provisioning\n\n- 2FA for members and guests\n\n### Data protection \n\nProtect confidential information with increased visibility and control over how collaborators use Mural.\n\n- File type restrictions\n\n- Data residency\n\n- BYOK encryption\\*\n\n### Information governance \n\nMaintain compliance with governance and risk-management capabilities that can meet your organization’s needs today, and evolve with you over time.\n\n- Audit logs and support for SIEM\n\n- eDiscovery\n\n- Reports\n\n### Collaboration controls & insights\n\nControl what your members, guests, and visitors have access to in Mural, and gather actionable intelligence to improve collaboration.\n\n- Custom guest deactivation periods\n\n- Password-protected links (visitors)\n\n- Visitor link expiration\n\n\\*BYOK encryption is covered by the platform fee for Enterprise plan customers under the evolved Member pricing model.\n\n## Certifications & attestations\n\nWe maintain active SOC 2 Type 2, ISO 27001, and Microsoft 365 certifications and comply with GDPR and CCPA regulations.\n\n“\n\nMural’s diverse functionality isn’t the only reason we’ve included it in our collaboration stack. Mural features robust security protocols that make it an ideal choice for distributed teams.\n\n”\n\n![Sofia Quintero — CEO EnjoyHQ](/api/knowledge-base/images/42ed354a-2d07-412b-9992-98fe6aadebc5)\n\n![AICPA SOC Logo](/api/knowledge-base/images/566550aa-94ba-44ae-b46d-4b4edc54e91e)\n\nSOC 2 Type 2 - Trust Services Principles\n\n![AICPA SOC Logo](/api/knowledge-base/images/b6285e92-7c4b-4dde-848d-70102c0e31f1)\n\nSOC 3 report\n\n![ISO 27001 Logo](/api/knowledge-base/images/28e8d35f-269c-4807-85ad-6b4b046a85fe)\n\nInformation Security Management System (ISMS)\n\n![Microsoft 365 Certified](/api/knowledge-base/images/b30f7263-9f07-402a-8c13-f3cdffc6a556)\n\nSecurity & Compliance\n\n![Microsoft SSPA certified](/api/knowledge-base/images/c76609d7-6686-4281-b6ba-4f7b47298dca)\n\nMicrosoft SSPA certified\n\n![CSA Cloud Security Alliance Logo](/api/knowledge-base/images/238cc874-f125-4e99-bd05-6389dc855f87)\n\nSecurity, Trust, Assurance, and Risk\n\n![GDPR Ready](/api/knowledge-base/images/b81e8c37-a2fc-4b5b-820f-c6d614ac2028)\n\nGeneral Data Protection Regulation\n\n![CCPA Ready](/api/knowledge-base/images/9ab0da4e-6c89-4b3f-973c-a6d52dabbbb7)\n\nCalifornia Consumer Privacy Act\n\n![KY3P Logo](/api/knowledge-base/images/b99e0a39-cfed-4ca9-94a6-502e1894227a)\n\nAssessed by KY3P® 2024\n\nThis is not a S\\&P Global KY3P® endorsement of the company or its subsidiary services\n\n## More on trust & security\n\nContact us to learn more about our approach to trust & security.\n","2026-05-29T11:23:54.296Z","2026-05-29T11:23:56.970Z","a1e55205-de29-4249-9580-9f6937a59b69",[],[],[],"test article","test-article","Error code to search: ","2026-07-07T18:56:14.952Z","e4343a47-c549-4ae4-a0ac-e561accf0e4f",[],[],[],"Technical requirements to run Mural","article-detail","https://support.mural.co/s/article/technical-requirements-to-run-mural","You can enjoy the benefits of using Mural on a variety of devices. This article lays out what is required to experience Mural with your device.\n\n_**Note:** We recommend using a computer with at least 8GB (for Mac computers) or 16GB (for Windows computers)._\n\n***\n\n## Mural web app requirements\n\nThe Mural web app supports these desktop browsers:\n\n- Chrome (79 or above).\n- Edge (79 or above).\n- Safari (15.4 or above).\n- Firefox (72 or above).\n\n_**Note:** We recommend using Chrome or Firefox for an optimal collaboration experience. When using macOS, Chrome provides a better experience than Safari._\n\n***\n\n## Mural mobile app requirements\n\nMural works on any interactive display with access to the Microsoft Store or a web browser using our [Mural for Interactive Displays app](https://apps.microsoft.com/store/detail/mural-for-interactive-displays/9NDPCXGTQR2Z?hl=en-us\\&gl=us), including Microsoft Surface Hub 2S and more. This Mural application requires a minimum of 16GB RAM. Or, you can access [app.mural.co/display](http://app.mural.co/display) from the web browser of your interactive display.\n\nWe also have native apps for [iOS (App Store)](https://itunes.apple.com/us/app/mural-for-ios/id1156631145?mt=8), [Android (Google Play store)](https://play.google.com/store/apps/details?id=com.mural), and Microsoft Surface Hub 2S that support these devices:\n\n- iPhone 8 Plus or newer.\n- iPod Touch 6th generation or newer.\n- iPad 5th generation or newer.\n- iPad Pro.\n- iPad mini.\n- Android phones.\n- Android tablets.\n\nTo run the Mural mobile app, your device must use one of these operating systems:\n\n- iOS 15.4 or greater.\n- iPadOS 15.4 or greater.\n- Android 10 or greater.\n\nOn some touchscreens without an internal Windows OS (sometimes called NUC, OPS, or Optiflex), you may connect a Windows 10 laptop with a HDMI and USB-C cable and run Mural from there.\n\n_**Note:** _Some Android OS devices (such as Vibe, Avocor, Google Jamboard, SMART Board, Newline, and Commbox) may run Mural app if a web browser is available.__\n","2026-05-29T11:24:40.093Z","2026-05-29T11:24:40.241Z","69e2a97a-229f-4604-9f00-97c82cf1aafc",[],[],[],"Subprocessors Disclosure | Mural","subprocessors-disclosure-mural","https://www.mural.co/terms/subprocessors","Subprocessor\n\nSubprocessing Activities\n\nLocation\n\nAdobe\n\nCloud-based Marketing Automation Solution\n\nUnited States\n\nAmazon Web Services\n\nCloud Service Provider\n\nUnited States\n\nChorus\n\nCloud-based Analytics Tool\n\nUnited States\n\nDatabricks Inc.\n\nData Intelligence platform for in-app and service reports.\n\nUnited States\n\nDeeptrace dba Coresignal\n\nPublic web data API provider used exclusively for Profile Cards in the Stakeholder Mapping feature\n\nUnited States\n\nFivetran\n\nCloud Based Connector and Data Centralization Services\n\nUnited States\n\nMandrill / Mailchimp\n\nCloud-based Customer Support Services\n\nUnited States\n\nMicrosoft Azure\n\nCloud Service Provider\n\nUnited States\n\nMongoDB, Inc\n\nCloud database Service Production Database\n\nUnited States\n\nSalesforce Cloud\n\nCloud-based Customer Support Services\n\nUnited States\n\nTwilio Inc, dba “Segment”\n\nCustomer Data Platform\n\nUnited States\n","2026-05-29T11:26:42.752Z","2026-05-29T11:26:42.777Z","9acf15d4-c2e6-4364-9349-084d2149fbe8",[],[],[],"Secure BYOK encryption","secure-byok-encryption","https://support.mural.co/s/article/Secure-BYOK-encryption","## What BYOK functionality does Mural offer?\n\nBYOK (Bring Your Own Key) encryption is a method of encrypting data at rest using a customer’s dedicated encryption key. Mural’s BYOK offering allows customers to use their encryption key stored in their own managed AWS (Amazon Web Services) KMS (Key Management System). \n\n**As of September 2024, Mural will also offer backfill encryption.** This ensures that any pre-existing data that was unencrypted prior to the implementation of BYOK will be encrypted with your key as well. This process allows us to guarantee the encryption of not only newly created content but also all pre-existing content within Mural, using your keys.\n\nThis offering is only available for customers on the enterprise plan and is included in the platform fee for customers on the new member pricing model. For customers on a legacy enterprise pricing solution (e.g., QEM), this feature comes as a paid add-on.\n\n***\n\n## Why BYOK? \n\nMural encrypts all customer data - both at rest, using database encryption, and in transit, employing TLS (Transport Layer Security) certificates and public/private keys. \n\nBYOK encryption introduces an added layer of security by allowing customers to encrypt supported data with their own dedicated key and control control encryption keys in their own AWS KMS. The benefits of BYOK are:\n\n- ### Control\n\n BYOK empowers customers with greater control over their data access. The ability to revoke key access at any time ensures maximum data protection.\n\n- ### Compliance \n\n BYOK aligns with stringent data privacy and compliance norms prevalent in many industries by providing encryption control in the hands of the customer.\n\n- ### Security\n\n Customers enjoy an added layer of security protection against unauthorized data access, hacking attempts, and other threats.\n\n***\n\n## Supported data types\n\nOnce BYOK is activated, Mural provides enhanced security through the encryption of supported data types for any newly generated user content. Mural doesn't apply BYOK encryption to the data types identified as unsupported:\n\n| Supported data | Unsupported data |\n| ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |\n| \\* Sticky notes.
\\* Text (headings, paragraphs, comments).
\\* Shapes.
\\* Connectors.
\\* Icons.
\\* Images.
\\* Mind maps.
\\* Templates\\*.
\\* Tables.
\\* Files.
\\* Drawings.
\\* Activity logs.
\\* Chas.
\\* Voting sessions.
\\* Tags.
\\* Outlines.
\\* Mural AI (content created by generate, cluster, or summarize features). | \\* User names.
\\* User email addresses.
\\* Company name.
\\* Workspace names.
\\* Room names.
\\* Names of murals.
\\* Reporting and usage metadata.
\\* Thumbnails. |\n\n _\\*except for template description and title_\n\n***\n\n## Current limitations \n\nWhile we continuously work to enhance our offering, it's important to be aware of the following limitations at this stage, some of which may be addressed in future updates:\n\n- **Moving of content:** Customers are unable to move a mural to a workspace outside of the BYOK-enabled workspace's company or into a BYOK-enabled workspace from outside the workspace's company.\n- **Content library:** The content library feature is not available for users that work in a BYOK-encrypted workspace. \n\n***\n\n## How can I learn more or enable BYOK?\n\nPlease contact your Mural representative if you have any questions or would like to enable BYOK for your instance. We will share with you an implementation guide and help you get set up!\n\n***\n\n## FAQ (frequently asked questions)\n\n- ### How many BYOK configurations can I have?\n\n You are allowed one BYOK encryption configuration per enterprise company.\n\n- ### Can I, as a Mural company admin, set up BYOK on my own?\n\n [Mural Support](https://www.mural.co/contact-us/support) must activate BYOK encryption. Please contact our team for assistance.\n\n- ### Is external collaboration possible with a BYOK setup?\n\n Absolutely. External collaboration via guests and visitors is available with BYOK, contingent on your defined external sharing permissions.\n\n- ### Does BYOK influence Mural’s performance?\n\n No, enabling BYOK does not impact Mural's performance levels.\n\n- ### Which KMS providers does Mural support?\n\n Currently, Mural supports only AWS KMS. Please communicate with us if you'd like support for other KMS systems (e.g., Azure).\n\n- ### What happens when I revoke a key?\n\n Upon revoking a key, Mural will stop having access to the affected data within 15 minutes. End-users will consequently lose the ability to create new content or access previously encrypted data.\n\n- ### How does Mural support both Data Residency and BYOK?\n\n Mural practices envelope encryption, where a KEK (Key Encryption Key) 'wraps' the DEKs (Data Encryption Keys) used for encrypting specific user-generated content. The KEK remains securely in your key store. Your KEK's residence, within your AWS KMS instance, can be located in any region you prefer. Meanwhile, your user-generated Mural content CEK and DEKs reside in your chosen data residency region (default in North America), regardless of your AWS KMS operating region.\n","2026-05-29T11:24:06.766Z","2026-05-29T11:24:06.948Z","c0b45825-2dd6-48ea-ab37-3085b411ad23",[],[],[],"Pritunl - VPN Setup for MacOS & Windows","pritunl-vpn-setup-for-macos-windows","Setting up the VPN has two steps.\n\n1. Installing Pritunl\n\n2. Setup your user and connecting with Pritunl\n\nThis guide will take you through all steps until you are finally connected to the VPN via Pritunl. If you have any questions or need assistance, please reach us out on the [#ask-it-unthread](https://grid-mural.enterprise.slack.com/archives/C0B0GQ2EL4D) slack channel.\n\n# **1 - Installing Pritunl**\n\nPritunl is the App that will log us in and out of the VPN. In order to install it on your computer, go to\n\n\n\nClick on one of the green buttons to download the client for Windows or MacOS acordingly\n\n![image.png](/api/knowledge-base/images/843e0fbb-a134-4c1e-8a3b-ab604d8cfb81)\n\n# **2 - Setup your user and connecting with Pritunl**\n\nPritunl is installed, but the VPN has not been logged into it yet, so let's do that.\n\nGo to the [azvpn.mural.co](http://azvpn.mural.co), and log in: Click on \"Sign in with JumpCloud\"\n\n![image.png](/api/knowledge-base/images/70c72ff4-fd04-4d44-a26f-eeb0819a0f0c)\n\nOnce the login process is complete, select the Profile URI Link:\n\n![image.png](/api/knowledge-base/images/f01ac632-cb53-4b24-969d-010e38593867)\n\nCopy that entire text and open Pritunl. On the top of that small window you will see an \"Import” button. Click that button and paste the URL link on the textbox that opens and then click on Import.\n\n![image.png](/api/knowledge-base/images/c7717ea7-3359-4699-8a03-34ef55146412)\n\n![image.png](/api/knowledge-base/images/4a6108c9-a308-47ee-abf1-73396a2d591e)\n\n![image.png](/api/knowledge-base/images/6b8c2ef5-7090-431a-a6e5-c746e55573da)\n\nNow you can click the profile name and click **Connect** whenever you need to use the VPN.\n\nThe connecting process will open a browser tab to authenticate with Jumpcloud.","2026-05-04T20:17:50.214Z","2026-05-04T20:19:44.385Z","0bff8ee4-68ad-4dc0-b2c5-2f440b32e1ed",[],[],[],"Mural Status - Uptime History","mural-status-uptime-history","https://status.mural.co/uptime","- [Incidents](https://status.mural.co/history)\n- [Uptime](https://status.mural.co/uptime)\n\nMural Application\n\n[](https://status.mural.co/uptime#back)March 2026 to May 2026[](https://status.mural.co/uptime#forward)\n\n###### March 2026\n\n99.99%\n\n###### April 2026\n\n99.98%\n\n###### May 2026\n\n100%\n","2026-05-29T11:27:25.889Z","2026-05-29T11:27:25.957Z","6937e07a-9298-45d2-bed7-be0efcc93565",[],[],[],"Mural Status - Some users are unable to sign in to Mural","mural-status-some-users-are-unable-to-sign-in-to-mural","https://status.mural.co/incidents/hykrrb2lsnsp","# Some users are unable to sign in to Mural\n\n## Resolved\n\nThe fix our 3rd party provider implemented earlier has been successful in resolving the issue and full service has been resolved.\n\nWe apologize for the inconvenience this interruption caused.\n\nPosted 1 month ago. Apr 17, 2026 - 16:16 GMT-03:00\n\n## Monitoring\n\nOur 3rd party provider has implemented a fix that corrects the issue some users were having connecting to Mural and initial tests indicates that full service has been resumed.\n\nWe're monitoring the results to make sure this has the intended effect and will update this message as soon as we've been able to confirm this.\n\nPosted 1 month ago. Apr 17, 2026 - 15:36 GMT-03:00\n\n## Identified\n\nWe're currently experiencing an intermittent issue with one of our cloud providers that results in some Mural users being unable to access our application. We're closely monitoring the situation with our 3rd party provider and will provide updates as soon as there is any progress.\n\nPlease check our status page for the most up-to-date info: status.mural.co\n\nPosted 1 month ago. Apr 17, 2026 - 13:13 GMT-03:00\n\nThis incident affected: Mural Application (Authentication).\n","2026-05-29T11:27:25.610Z","2026-05-29T11:27:25.639Z","760cfad2-42f6-4397-aef4-ff15fd373e49",[],[],[],"Mural Status - Mural Collaboration Issue - murals not loading","mural-status-mural-collaboration-issue-murals-not-loading","https://status.mural.co/incidents/f2cgb8vpr3y6","# Mural Status - Mural Collaboration Issue\n\n## Resolved\n\nThe fix we implemented earlier has been successful in resolving the issue and full service has been resolved.\n\nWe apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.\n\nPosted 2 months ago. Mar 26, 2026 - 11:24 GMT-03:00\n\n## Monitoring\n\nA fix has been implemented and we are monitoring the results.\n\nPosted 2 months ago. Mar 26, 2026 - 10:58 GMT-03:00\n\n## Investigating\n\nSome users are currently experiencing issues with murals not loading or taking longer than usual to load. We're investigating the issue and will restore regular service as quickly as possible.\n\nPlease check our status page for the most up-to-date info: status.mural.co/\n\nPosted 2 months ago. Mar 26, 2026 - 10:24 GMT-03:00\n\nThis incident affected: Mural Application (Realtime collaboration).\n","2026-05-29T11:27:25.431Z","2026-05-29T11:27:25.461Z","69267703-ba5b-4ed9-81f7-d6b8fb97d0a5",[],[],[],"Mural Status - Incident History","mural-status-incident-history","https://status.mural.co/history","#### May 2026\n\nNo incidents reported for this month.\n\n#### April 2026\n\n[Some users are unable to sign in to Mural](https://status.mural.co/incidents/hykrrb2lsnsp)\n\nThe fix our 3rd party provider implemented earlier has been successful in resolving the issue and full service has been resolved. We apologize for the inconvenience this interruption caused.\n\nApr 17, 13:13 - 16:16 GMT-03:00\n\n#### March 2026\n\n[Mural Collaboration Issue - murals not loading](https://status.mural.co/incidents/f2cgb8vpr3y6)\n\nThe fix we implemented earlier has been successful in resolving the issue and full service has been resolved. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.\n\nMar 26, 10:24 - 11:24 GMT-03:00\n","2026-05-29T11:27:25.269Z","2026-05-29T11:27:25.303Z","45527bb5-d54a-4371-b4c3-16eb3b43f47b",[],[],[],"Mural Status - April 6 Infrastructure Update – New CDN Domains","mural-status-april-6-infrastructure-update-new-cdn-domains","https://status.mural.co/incidents/8b81dcw7m3kb","# April 6 Infrastructure Update – New CDN Domains\n\n## Completed\n\nThe scheduled maintenance has been completed.\n\nPosted 2 months ago. Apr 06, 2026 - 16:00 GMT-03:00\n\n## In progress\n\nScheduled maintenance is currently in progress. We will provide updates as necessary.\n\nPosted 2 months ago. Apr 06, 2026 - 15:00 GMT-03:00\n\n## Scheduled\n\nOn April 6th at 18:00 UTC we will transition delivery of static application assets to a CDN-based architecture. This will improve application performance and asset load times.\n\nNo downtime is expected as part of this change.\n\nCustomers with network restrictions or firewall rules must allowlist the following domains before this time to ensure uninterrupted access:\n\n\\- mural.muralcdn.com\\\n\\- murally.muralcdn.com\\\n\\- static.muralcdn.com\\\n\\- static.thenounproject.co\n\nPosted 3 months ago. Mar 06, 2026 - 16:44 GMT-03:00\n\nThis scheduled maintenance affected: Mural Application (Dashboard).\n","2026-05-29T11:27:25.745Z","2026-05-29T11:27:25.772Z","48bb40bd-d675-4bd9-bcd6-e1fc114c10e2",[],[],[],"Mural Status","mural-status","https://status.mural.co","## [About This Site](https://status.mural.co/#about-this-site)\n\nWe continuously monitor the status of Mural and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to Mural and do not see a notice posted, please email .\n","2026-05-29T11:27:25.095Z","2026-05-29T11:27:25.124Z","25ed4f90-02f0-4a94-91c3-0d0e79e3408d",[],[],[],"Mural identity and access management","mural-identity-and-access-management","https://support.mural.co/s/article/mural-identity-and-access-management","In order to start using Mural, users must successfully sign in and gain access to a [Mural workspace](https://support.mural.co/en/articles/7257558-set-workspaces-for-new-members). This article focuses on the different ways users can authenticate in to Mural and the advanced access management options available with [Mural Business and Enterprise plans](https://www.mural.co/pricing).\n\n_**Note:** You can grant unauthenticated access to individual murals by inviting collaborators as visitors. This is only possible if an authenticated user [shares the mural link](https://support.mural.co/s/article/share-a-link-to-your-mural) and if visitor link permissions are enabled._\n\n***\n\n## Contents\n\n- [Signing in to Mural (authentication)](https://support.mural.co/s/article/mural-identity-and-access-management#signing-in-to-mural).\n - [Mural’s built-in authentication feature](https://support.mural.co/s/article/mural-identity-and-access-management#Murals-built-in-authentication-feature).\n - [What is SSO (single sign-on)?](https://support.mural.co/s/article/mural-identity-and-access-management#what-is-sso)\n- [Mural user account creation (provisioning)](https://support.mural.co/s/article/mural-identity-and-access-management#Mural-user-account-creation).\n - [Mural’s default user account creation/provisioning process](https://support.mural.co/s/article/mural-identity-and-access-management#Murals-default-user-account-creation-provisioning-process).\n - [Default SSO provisioning process (without SCIM provisioning)](https://support.mural.co/s/article/mural-identity-and-access-management#Default-SSO-provisioning-process-without-SCIM-provisioning).\n - [SCIM & SSO (only available on Mural’s Enterprise plan)](https://support.mural.co/s/article/mural-identity-and-access-management#SCIM-and-SSO).\n - [Accessing workspaces in Mural](https://support.mural.co/s/article/mural-identity-and-access-management#accessing-workspaces-in-mural).\n - [Managing workspace and permission assignment through SCIM groups](https://support.mural.co/s/article/mural-identity-and-access-management#managing-workspace-permission-assignment).\n\n***\n\n## Signing in to Mural (authentication)\n\n## Mural’s built-in authentication feature\n\nMural natively supports authenticated access by requiring a user to enter their email address and password. New Mural users are prompted to create their password during the initial sign-up process.\n\nIndividual users have the option to enable [2FA (two-factor authentication) on their Mural user account](https://support.mural.co/s/article/2fa-two-factor-authentication-for-individual-members) but it is not required by default.\n\n_**Note:** Mural’s Enterprise plan provides the option to [enforce the usage of 2FA](https://support.mural.co/s/article/two-factor-authentication-for-enterprise-customers) for all users who are using Mural’s built-in authentication feature._\n\nHere's an example of the basic sign-up flow.\n\n![](/api/knowledge-base/images/a2cf2886-374d-4089-aeab-d26b4de1cfb2)\n\nAfter entering the verification code from their email, the new user will be prompted to create a password for their Mural account.\n\n## What is SSO (single sign-on)?\n\nA company’s SSO solution enables their employees to sign in to various independent applications using a single set of company-managed credentials. The software hosting the SSO solution is called the IdP (identity provider). An IdP is a third-party system or service that provides authentication and authorization services to other applications or systems, such as Mural. Microsoft Entra ID (previously called AzureAD) and Okta are examples of popular IdPs.\n\n### What are the SSO capabilities of Business/Enterprise plans?\n\nSSO is available to both Enterprise and Business plans. The only difference between the two plan types is that SSO configuration is completely self-serve for Enterprise, whereas Business plan customers must reach out to Mural Support for setup.\n\nOnce SSO is configured, employees are redirected to their company’s SSO login screen when signing in using their company email address.\n\n_**Note:** Users with external email addresses will not be prompted to sign in with the company SSO._\n\n![](/api/knowledge-base/images/d59c509b-5c9c-4fe7-bd5b-d900fc252536)\n\n### What are the advantages of integrating Mural with an SSO solution?\n\n- **Improved user experience:** Improves employees’ sign-in experience when using various company apps by consolidating to a single set of credentials.\\\n \n- **Security benefits:** Enables the company’s IT team to enforce their internal authentication process for Mural access. IT admins can allow/deny authenticated access to Mural by leveraging the access management controls within their IdP.\n\n IT teams typically employ enhanced security policies within their SSO solution (such as longer minimum password length, requiring regular password changes, and enhanced multi-factor authentication options) to ensure all company apps are uniformly secured for authenticated access. These advanced controls are not available with Mural’s built-in authentication feature, but they are with SSO.\n\n### How can you integrate Mural SSO with an IdP?\n\nTo integrate Mural SSO with an IdP, please see the instructions linked below:\n\n- [Mural Business: SSO integration instructions](https://support.mural.co/en/articles/4055166-business-sso).\n- [Mural Enterprise: SSO integration instructions](https://support.mural.co/s/article/configure-sso-with-mural).\n\nAdditionally, we recommend all Mural Enterprise plan customers configure [automatic SCIM provisioning](https://support.mural.co/s/article/automated-scim-provisioning) as well as SSO if their IdP supports it.\n\n***\n\n## Mural user account creation (provisioning)\n\n## Mural’s default user account creation/provisioning process\n\nWhen using Mural’s native authentication feature, first-time Mural users are required to click **Create your account**.\n\n![](/api/knowledge-base/images/ced35c89-f52a-4bcc-b0b7-a0fef459f5fe)\n\nFrom there, they receive a prompt to verify their email address with a 6-digit code.\n\n![](/api/knowledge-base/images/052f7d18-b461-45ca-bfad-312037c64f2b)\n\nThen, they'll enter their account details manually, and establish a password.\n\n![](/api/knowledge-base/images/6182971e-7710-4d87-af38-0a22105d0237)\n\nThe act of creating a user account during the initial sign-in process is called JIT (Just-In-Time) provisioning. This is the default manual process by which first-time Mural user accounts are created.\n\n## Default SSO provisioning process (without SCIM provisioning)\n\nBy default, companies with SSO enabled will also leverage JIT provisioning for account creation.\n\nNew users are required to click the **Create your account** link when signing in to Mural for the first time. The user will then be routed to their company’s SSO login screen to complete the authentication process. Once they successfully sign in, their Mural account will be created using the information passed from their identity provider. They will not be required to manually set a password because the company’s SSO integration takes over the Mural authentication process.\n\n![](/api/knowledge-base/images/b3bad45f-0118-4135-8a36-065a34cc71e8)\n\n## SCIM & SSO (only available on Mural’s Enterprise plan)\n\n### What is SCIM provisioning?\n\nSCIM (System for Cross-domain Identity Management) is a way to manage user identities and access across different systems and applications. This allows IT admins to automatically create, update, and deactivate Mural member accounts on a Mural product level based on synchronized actions they perform within a company’s IdP. SCIM is only supported for employees at the company, and implementing SSO is a prerequisite when configuring SCIM provisioning.\n\nIn addition to automated provisioning, SCIM can automate user profile updates (first name, last name, and email address) based on changes performed in the company’s IdP. If a user leaves the organization, or if their access to Mural has been revoked, a SCIM call is sent in near-real time to deactivate their Mural user account.\n\nSCIM deprovisioning offers enhanced security because the “kick-out” happens immediately. Without SCIM (with only SSO in place), users are simply blocked from signing in again after any active sessions end.\n\n**Why would a company implement SCIM provisioning?**\n\n- **Improved user experience:** SCIM allows new user accounts to be automatically created before they sign in for the first time. As a result, new users are not required to click the Create your account link when signing in to Mural for the first time, giving them quicker access to Mural. The default JIT provisioning setting can be disabled, which allows the IdP to fully control the user account creation process.\n\n ![](/api/knowledge-base/images/8af6811b-3d37-4587-8024-a04068c12424)\n\n- **Security benefits:** SCIM offers the ability to automatically deactivate Mural user accounts based on synchronized deprovisioning/deactivation actions performed in the company’s IdP. So, if you deactivate a user in your IdP, that user is also blocked from performing any authenticated activity in Mural. They are also immediately prevented from accessing any Mural content that requires signing in to their Mural user account.\\\n \n\n- **Improved synchronization with Mural:** SCIM can automatically sync Mural user account attributes (first name, last name, and email address) from a company’s IdP. If users have been provisioned/deprovisioned in the IdP, their active/deactivated status will also be synced over to Mural. All the relevant information from their IdP will be accurately reflected in Mural’s user management portals and native reports/logs.\\\n \n\n- **Landing page for unprovisioned users:** After implementing automatic provisioning via SCIM, Enterprise plan customers can leverage a Mural-hosted [customized landing page for unprovisioned users](https://support.mural.co/s/article/automated-scim-provisioning#mural-config-step3). This is displayed to unprovisioned new users and deactivated users when they attempt to sign in to Mural. Company admins can customize the heading, message, button text, and button URL to properly re-route users to their company's software request process. Here's an example of a customized landing page:\n\n ![](/api/knowledge-base/images/e994988a-3ddd-4eb5-b6c2-cd5cfac348ea)\n\n### How can Enterprise plan customers configure SCIM provisioning?\n\n_**Note:** Integrating Mural with SSO is a prerequisite to configuring SCIM provisioning in your IdP. SCIM provisioning cannot be implemented on its own._\n\nTo configure SCIM provisioning, follow the instructions linked below:\n\n- [Mural Enterprise: SCIM provisioning instructions](https://support.mural.co/s/article/automated-scim-provisioning).\n\n## Accessing workspaces in Mural\n\nA workspace is where a user creates Mural content and collaborates with others. Companies subscribed to Mural’s Enterprise plan have the ability to create and manage multiple workspaces that reside under their Mural company tenant. All Enterprise plan company administrators are required to [set a default workspace](https://support.mural.co/en/articles/7257558-set-workspaces-for-new-members) to ensure their employees can gain swift access to Mural. \n\nThose not on an Enterprise plan do not have the option of managing multiple workspaces, so new users are automatically granted access to the single workspace that is part of their plan.\n\n## Managing workspace and permission assignment through SCIM groups\n\n_**Note:** Integrating Mural with SSO and the SCIM user endpoints are prerequisites to configuring SCIM group provisioning in your IdP. SCIM group provisioning cannot be implemented on its own._\n\nBy leveraging our SCIM groups solution, Mural users can be automatically added to a workspace or multiple workspaces. They can also be assigned templated workspace permissions based on the IdP groups users are added to. Similarly, users can be automatically removed from workspace(s), and permissions can be unassigned when they are removed from the IdP group. This prevents the need to manually add each set of new users to workspaces and assign their permissions through the Mural UI (user interface). Instead, workspace and permission assignment can be managed directly from your IdP. \n\nThis feature is particularly beneficial for enterprise customers with existing IdP groups, numerous Mural workspaces, or stringent permission settings among groups of employees. To learn more about group management and how SCIM groups can optimize your workflow, check out our article, [Managing user accounts through SCIM groups](https://support.mural.co/s/article/Managing-user-accounts-through-SCIM-groups).\n\n### Why would a company implement SCIM groups?\n\n- **Enhanced centralized management:** Without SCIM groups, Mural admins need to log in to the Mural admin dashboard to add, remove, or manage individual permissions of workspace users. With SCIM groups, users’ workspace and permission management can be performed directly within the IdP.\n\n Company admins can categorize users based on various criteria such as departments, teams, or region using their IdP groups and then map these IdP groups to their Mural workspaces. We support mapping a single group to multiple workspaces or multiple groups to a single workspace. For each group-to-workspace mapping, admins can define a specific workspace permission set, granting granular control over access and capabilities.\n\n For instance, a sales IdP group can be assigned full access to designated sales-specific workspaces in Mural while having limited permissions in other finance-specific workspaces. Similarly, distinct groups like the US region group and EU region group can be granted access to different workspaces without allowing cross-workspace collaboration. \n\n![image.png](/api/knowledge-base/images/aa427f5c-1296-4e11-955e-22e0927096cb)\n\n- **Improved user experience:** For end-users, SCIM groups streamline the onboarding process, ensuring that employees are directed to their appropriate Mural workspaces upon signing in. This prevents new users from browsing various different workspaces to determine which ones to join. Also, with SCIM groups, new users bypass a potentially long approval process for their requests to join workspaces. They can log in and immediately start collaborating.\n\n### How can Enterprise plan customers configure SCIM groups?\n\nOur SCIM groups solution is available via our Okta and Entra ID connectors. To learn more about our connectors, click the articles below:\n\n- [Okta integration](https://www.mural.co/integrations/okta).\n- [Microsoft Entra ID integration](https://www.mural.co/integrations/microsoft-entra-id).\n","2026-05-29T11:23:18.262Z","2026-05-29T11:23:26.236Z","f0d45453-5a05-42b6-8ccf-8477c7018eba",[],[],[],"Mural AI features","mural-ai-features","https://support.mural.co/s/article/Mural-AI-features","## Generate content with AI\n\nEach Mural AI capability below generates the specified object using natural language processing, based on your input or selected content.\n\n| | | |\n| --------------------------------------------- | --------------------------------------------------------------------------------------------------- | --------- |\n| **Mural AI feature** | **Description** | **Model** |\n| Create sticky notes | Generates sticky notes on the canvas. | `GPT-5.1` |\n| Create tables | Builds tables and structures data. | `GPT-5.1` |\n| Create shapes | Generates shapes on the canvas. | `GPT-5.1` |\n| Create areas | Generates areas on the canvas. | `GPT-5.1` |\n| Create connectors | Adds connectors to the canvas. | `GPT-5.1` |\n| Generate ideas | Produces new ideas on any topic, added to the canvas as sticky notes or text. | `GPT-5.1` |\n| Create headings and paragraphs | Generates heading and paragraph objects. | `GPT-5.1` |\n| Add comments | Adds a comment to the canvas. | `GPT-5.1` |\n| Add icons | Adds an icon to the canvas. | `GPT-5.1` |\n| Mind maps: generate ideas | Adds new nodes or expansions to mind maps with creative AI-generated ideas. | `GPT-5.1` |\n| Suggest heading | Recommends a relevant heading for a selected area in your mural, based on the content in that area. | `GPT-5.1` |\n| Create diagram - Flow chart | Generates a formatted flow chart diagram based on your prompt or outline. | `GPT-5.1` |\n| Create diagram - Stakeholder mapping | Builds a stakeholder map diagram to visualize relationships and influence based on your input. | `GPT-5.1` |\n| Create chart - Mermaid
**(coming soon)** | Generates a mermaid chart based on your prompt. | `GPT-5.1` |\n\n## Refine content with AI\n\nUse the following AI-powered tools to refine your content by improving clarity, correctness, tone, and more with just a click.\n\n| | | |\n| ---------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------ |\n| **Mural AI feature** | **Description** | **Model** |\n| Fix grammar & spelling | Detects and corrects grammatical errors and spelling mistakes in selected text or sticky notes. | `GPT-5.1` |\n| Rewrite text | Rewrites selected text to be more concise, descriptive, or professional as needed. | `GPT-5.1` |\n| Translate | Translates selected content into 50+ languages, including major world languages like English, Spanish, German, French, Portuguese, Italian, Japanese, and Chinese (simplified). | `GPT-5-mini` |\n| Summarize | Condenses long paragraphs or sticky notes into short, clear summaries for quick understanding. | `GPT-5.1` |\n| Modify tables | Updates tables based on prompts or selected content, structuring data for clarity and review. | `GPT-5.1` |\n| Modify shapes | Edits shapes on the canvas. | `GPT-5.1` |\n| Modify sticky notes | Edits or enhances sticky note content. | `GPT-5.1` |\n| Modify areas | Edits areas on the canvas. | `GPT-5.1` |\n| Modify connectors | Edits connectors on the canvas. | `GPT-5.1` |\n| Modify headings and paragraphs | Edits or enhances heading and paragraph objects. | `GPT-5.1` |\n| Arrange | Organizes your objects in a grid, row, column, or by type. | `GPT-5.1` |\n| Distribute | Distributes objects horizontally or vertically. | `GPT-5.1` |\n| Align | Adjusts object alignment to the left, center, right, top, middle, or bottom of your current view of the canvas. | `GPT-5.1` |\n| Find & select content | Finds and selects canvas objects. | `GPT-5.1` |\n| Summarize a whole mural
**(coming soon)** | Provides a concise overview or summary of the content across the entire mural. | `GPT-5.1` |\n\n## Synthesize content with AI\n\nThe below AI-powered features help you synthesize and organize content for deeper insight.\n\n| | | |\n| ---------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------ |\n| **Mural AI feature** | **Description** | **Model** |\n| Classify sticky notes by sentiment | Analyzes and labels selected sticky notes as positive, neutral, or negative for quick sentiment assessment. | `GPT-5-mini` |\n| Cluster sticky notes by topic | Groups selected sticky notes by similar topics or themes for easier organization and insight discovery. Now has a preview mode to review changes before they're made on the canvas. | `GPT-5-mini` |\n| Add tags to sticky notes | Add, remove, or update tags on sticky notes. | `GPT-5.1` |\n\n## Facilitate sessions with AI\n\nYou can also use Mural AI to quickly access and implement [Facilitation Superpowers®](https://support.mural.co/s/article/facilitation-superpowers).\n\n| | | |\n| -------------------- | ---------------------------------------------------------------------------------------------------------------- | --------- |\n| **Mural AI feature** | **Description** | **Model** |\n| Timer | Start, pause, resume, or stop the timer. | `GPT-5.1` |\n| Voting | Open the voting start modal, start session with defaults, end session, show session results, or delete sessions. | `GPT-5.1` |\n| Laser pointer | Turn laser pointer on or off. | `GPT-5.1` |\n| Outline | Add to or remove from the outline, rename or move an outline line item, or clear the entire outline. | `GPT-5.1` |\n| Private mode | Start or end a private mode session. | `GPT-5.1` |\n| Celebrate | Emphasize positive moments for collaborators in the mural with animated confetti fluttering down the canvas. | `GPT-5.1` |\n| Lock | Lock, Facilitator-lock, and unlock content. | `GPT-5.1` |\n\n## Chat with AI (example prompts)\n\nMural’s [AI chat feature](https://support.mural.co/s/article/AI-chat) uses natural language processing to make interactions with AI feel more familiar and intuitive, like a human conversation. Below are some example AI chat prompts. You can use these prompts, or refine them to unlock even more complex capabilities.\n\n| | | |\n| ----------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | --------- |\n| **Mural AI feature** | **Description** | **Model** |\n| AI chat | Conversational assistant that uses natural language processing to answer questions, give suggestions, and assist in real time on the canvas. | `GPT-5.1` |\n| Add emojis to sticky notes | **Example prompt:**

`Include an emoji in the selected sticky notes which represents the main concept of the sticky notes.` | `GPT-5.1` |\n| Change sticky note colors to specific hex code for branding | **Example prompt:**

`Change the colors of the selected sticky notes to this color #(hex code).` | `GPT-5.1` |\n| Generate a memo from sticky notes | **Example prompt:**

`Compose a comprehensive company memo based on the provided key points in the selected stickies. The memo should be written in a professional tone, addressing all the relevant information in a clear and concise manner. Use appropriate formatting, such as headings, subheadings, and bullet points, to organize the content effectively. Ensure that the memo is well-structured, coherent, and easy to understand for the intended audience.` | `GPT-5.1` |\n| Change color of sticky notes that contain specific words | **Example prompt:**

`Make all the sticky notes pink that include the word \"Collaboration\".` | `GPT-5.1` |\n\n_Stay tuned for updates as we continue to expand and evolve our Mural AI capabilities!_\n","2026-05-29T11:22:16.324Z","2026-05-29T11:22:16.622Z","f857eb04-0de2-4277-97c8-4393c78da48d",[],[],[],"Mural_AI addendum to MSA Agreement","mural-ai-addendum-to-msa-agreement","AI Addendum to Agreement\n\nThis AI Addendum, effective as of [DATE] (the “Addendum”), is entered into by and between Tactivos, Inc., dba MURAL (“Mural”), and [OtherCo] (“Customer”).\n\nWhereas, the parties entered into that certain [Agreement Name] having an effective date of [Date] (the “Agreement”).\n\nWhereas, Customer desires to enable and make use of certain artificial intelligence features embedded in Mural’s Services, which leverage machine learning models and related AI technologies, and the Parties wish to set forth their mutual understanding and obligations related to the use, governance, and handling of such AI technologies under the Agreement;\n\nNow, therefore, the parties wish to supplement the terms and conditions of the Agreement with this Addendum.\n\nThis AI Addendum shall form an integral part of the Agreement. The parties to the Agreement are hereinafter jointly referred to as the “Parties” and each individually as a “Party”.\n\n- Definitions\n\n1.1 AI Features. Any tools, functionalities, or components in the Services that utilize artificial intelligence or machine learning models, including generative models, large language models, and algorithmic decision-making technologies.\n\n1.2 AI Provider. Any third-party entity that supplies the underlying AI infrastructure, platforms, or models used by Mural to provide AI Features.\n\n1.3 Customer Data. Customer’s Input and Output related to the use of AI Features.\n\n1.4 Input. Data, Content, prompts, or materials provided by Customer or its users through the use of Services to be processed by the AI Features.\n\n1.5 Output. Any Content generated and returned by the AI Features within the Service based on Inputs.\n\n- Customer Content, Ownership and Use\n\n## 2.1 Ownership. To the extent allowed under applicable law, as between the Parties, any Inputs and Outputs, is Customer Content and Customer retains all rights, title, and interest in and to all Inputs and Outputs, except to the extent Output incorporates, is derived from or includes Mural Materials (such as templates, tools, models or underlying algorithm), which remain Murals’ Intellectual Property. You acknowledge that due to the nature of machine learning and the technology powering the AI Features, the AI Features may generate the same or similar outputs for other Mural customers or users.\n\n## 2.2 Processing. Customer Data may be processed by Mural and within Mural-managed instances of the AI Providers’ infrastructure solely to provide AI Features to Customer and for no other purpose. Mural does not use your Content or permit others to use your Content to improve, train, or develop any machine learning models.\n\n2.3 Mural may collect, store, and use AI Feature inputs submitted by users in an anonymized and de-identified form, solely for the purpose of improving AI Features by analyzing usage patterns, identifying common user issues, and enhancing product development and user experience. Mural will implement and maintain reasonable technical, administrative, and\n\norganizational safeguards to ensure the integrity and irreversibility of the anonymization and de-identification processes.\n\n2.4 Use of AI Features. Restrictions on use of the Services apply to your use of the AI Features. AI Features may not be used to generate content that can inflict harm on individuals or society, or that is intentionally deceptive and likely to adversely affect the public interest; mislead any person or imply that Outputs are unique or solely human generated; provide Inputs or attempt to generate Outputs that contain any personal information or other prohibited data or violate any applicable law; discover or to attempt to discover any underlying components of the models, algorithms and systems, such as exfiltrating the weights of models; or use or attempt to use web scraping, web harvesting, or web data extraction methods to extract data from the Third Party Services or Outputs. Mural may limit your access to or use of the AI Features or the Services if Mural has a reasonable basis to believe that Outputs or your use of the AI Features violates these terms, our Documentation or the Agreement.\n\n- Mural’s Obligations\n\n## 3.1 Human Oversight. Mural will implement and maintain appropriate policies aligned with Responsible AI principles, and take commercially reasonable steps to implement human oversight practices to review and intervene in the use or outcomes of AI Features.\n\n## 3.2 Responsible AI Governance. Mural will maintain documented policies and procedures reflecting commonly accepted industry standards for the ethical and responsible use of AI, including bias, fairness, accountability, and transparency. Mural shall take commercially reasonable measures to mitigate any harmful biases, fairness, accountability, and transparency managed in accordance with such policies and processes.\n\n## 3.3 Monitoring. Mural will monitor AI Features for model drift, bias, inaccuracies, and unintended discrimination. In case any such issues are identified, Mural will promptly take actions to remediate, and Mural will notify Customer without undue delay of any material issue.\n\n## 3.4 Transparency and Explainability. Mural shall provide clear and conspicuous visualisation, labeling, or notifications within the Services to inform Customer and Authorised Users of the presence and use of AI Features. Such disclosures shall be easily accessible and understandable, and shall include the fact that AI is used and the context in which it is used.\n\n## 3.5 Mural will retain and, upon request, provide human-readable documentation explaining how AI Features operate.\n\n- Information Security Requirements\n\n4.1 Mural’s obligations with regard to information and system security and protection of personal data are defined in detail in the Agreement. Mural shall always adhere to and comply with appropriate information security standards that could be expected from professional service providers within Mural’s field of business and remain in compliance with agreed certifications, such as ISO27001.\n\n4.2 Mural’s information policies are available to Customer upon request and include business continuity, vulnerability and disaster recovery policies relevant to Mural’s services.\n\n4.3 In addition, Mural personnel shall complete security and AI awareness programmes annually.\n\n4.4 Upon the Customer’s request, Mural shall provide Customer with evidence of Mural’s adherence to and compliance with such information security standards agreed in the Agreement (e.g., by providing copies of valid third-party certificates evidencing adherence to and compliance with internationally accepted information security standards).\n\n- Confidentiality\n\n5.1 Without limiting the agreed scope of Customer’s confidential information, Mural’s confidentiality obligations set out in the Agreement shall always cover any confidential, personal or otherwise sensitive information of the Customer, including, inter alia, information that is related to a) the Customer, b) the clients, policyholders, beneficiaries, and employees of the Customer as well as all other persons and c) the contracting parties of the Customer.\n\n5.2 In addition to the confidentiality obligations set out in the Agreement, Mural shall also comply with all legal requirements regarding the protection of data that apply to its service operations.\n\n- Warranties\n\n6.1 Mural represents and warrants that a) It does not and will not use Customer Content to train any models without permission; b) there are no known legal claims, proceedings, or investigations pending or threatened relating to the provision of AI Features; c) Mural has implemented responsible use policies aligned with ethical AI principles.\n\n6.2 Except as expressly provided, Mural disclaims all warranties regarding the accuracy or suitability of Outputs, and Customer is responsible for reviewing Outputs before use.\n\n6.3 Except as explicitly provided above, AI Features are provided as part of the Service without further warranties on an as-is basis. Mural may modify AI Features and the applicable terms of use at any time, including implementing usage limits, fees, or discontinue to provide AI Features.\n\n6.4 Artificial intelligence and machine learning technologies have known and unknown risks and limitations, including that content generated by such technologies is subject to inaccuracies, biases, and other defects regardless of the actions required from Mural. Therefore, except as explicitly provided above, Mural makes no representations, warranties or covenants of any kind regarding Outputs or AI Providers’ services that support the AI Features. Customer is solely responsible for reviewing any Outputs prior to acceptance or use, developing your own internal policies regarding the appropriate use of such technologies, and training your Authorized Users regarding such policies.\n\n- Audit, Cooperation and Notifications\n\n7.1 Testing and Monitoring. Mural will implement testing and controls designed to facilitate fairness, accuracy, reliability, and validity of its AI Features and Output. Mural shall, upon reasonable request, provide documentation and technical descriptions of the AI Features, and information about Mural’s AI quality assurance measures and AI performance review processes.\n\n7.2 Assistance. Upon request, Mural will use commercially reasonable efforts to assist with any assessments or audits by Customer or regulatory authorities related to AI Features, including responding to AI questionnaires and providing relevant documentation or information available at the time of request.\n\n7.3 Notifications. Mural will notify Customer promptly after becoming aware of material a) changes to AI Features or their functioning, b) any instance of non-compliance with this\n\nAddendum, or c) Data Incident affecting Customer Content used in connection with AI Features. Should an incident occur, sufficient information will be provided so that affected parties can properly understand the incident, its resolution, and the steps taken in order to prevent a similar incident in the future.\n\n- Other\n\n8.1 Except as amended by this Addendum, the Agreement shall remain in full force and effect. Further, as applicable. In case of any conflict or inconsistency between this Addendum and the Agreement, this Addendum shall always prevail.\n\nThis Addendum shall become effective on the latest date of signature by either party below.","2026-05-29T08:51:19.270Z","2026-05-29T08:51:19.604Z","a5a583b7-946c-4414-8d21-21b5c1489bba",[],[],[],"Introduction to collaborator types","introduction-to-collaborator-types","https://support.mural.co/s/article/introduction-to-collaborator-types","Not everyone has the same collaboration needs in Mural. We get that. To help facilitate efficient collaboration, Mural has different collaborator types and offers different permissions based on each person’s role. In this article, we’ll cover the basic differences between Mural’s collaborator types (member, guest, and visitor) as well as an overview of the administrator roles. \n\n***\n\n## Contents\n\n- [Types of collaborators](https://support.mural.co/s/article/introduction-to-collaborator-types#types-of-collaborators).\n - [Member](https://support.mural.co/s/article/introduction-to-collaborator-types#member).\n - [Guest](https://support.mural.co/s/article/introduction-to-collaborator-types#guest).\n - [Visitor](https://support.mural.co/s/article/introduction-to-collaborator-types#visitor).\n- [When to use each collaborator type](https://support.mural.co/s/article/introduction-to-collaborator-types#when-to-use).\n- [How to invite each collaborator type](https://support.mural.co/s/article/introduction-to-collaborator-types#how-to-invite-each).\n- [Who can invite each collaborator type](https://support.mural.co/s/article/introduction-to-collaborator-types#who-can-invite).\n- [Administrator roles](https://support.mural.co/s/article/introduction-to-collaborator-types#admin-roles).\n - [Company administrator](https://support.mural.co/s/article/introduction-to-collaborator-types#company-admin).\n - [Workspace administrator](https://support.mural.co/s/article/introduction-to-collaborator-types#workspace-admin).\n\n***\n\n## Types of collaborators\n\nBelow, we'll go into more detail about each user type. Here's an asset that covers the permissions and capabilities of each user type, as well as how to interact with each.\n\n_**Note:** If you're on [Mural's tiered member pricing](https://support.mural.co/s/article/Murals-evolved-Member-pricing) plan, you'll also have two internal user types:_ [_Full Member and Limited Member_](https://support.mural.co/s/article/Limited-Member-vs-Full-Member)_._ \n\n![image.png](/api/knowledge-base/images/d119e3df-3eb8-4961-b8b7-ba6ecfd61d78)\n\n![image.png](/api/knowledge-base/images/648b0c4d-8ab7-4684-88cc-73c24cc12095)\n\n_**Note:** Some companies have customized permissions for their collaborators, and the details may differ from what's listed in this article. If you have questions about your level of permissions, reach out to your company admin or to Mural Support._\n\nHere are some details of each collaborator type:\n\n## Member\n\nA member (or Full Member on the tiered member pricing plan):\n\n- Is a registered user with full access to features and content that guests and visitors do not have. \n- Is a workspace collaborator with editing and ownership rights of murals or rooms.\n- Typically belongs to your core team.\n- Has a profile.\n- Can create rooms, murals, and invite other collaborators to their rooms or murals.\n\n***\n\n## Guest\n\nAll plans except the Free plan and Team+ plan allow guest collaborators.\n\nA guest:\n\n- Is a registered user that does not have full access to the collaboration features and content available in a plan.\n- Is typically an external stakeholder, partner, or client outside of your company's domain.\n- Has restricted access, such as not being able to create rooms and only having access to rooms they are invited into.\n- Cannot access the Share modal to invite other collaborators to the murals they’ve been granted access to.\n- Can facilitate using guest facilitation on some Enterprise plans, when enabled. (See our [Guest facilitators](https://support.mural.co/s/article/guest-facilitators) article for more information.)\n- May be disabled on some Enterprise plans depending on company settings.\n\nYou can find more details specifically about guests in our [What is a guest in Mural?](https://support.mural.co/s/article/what-is-a-guest-in-mural) article.\n\n***\n\n## Visitor\n\nVisitors are free on all plan types. Visitors on the Free plan and tiered member pricing plan have view-only access.\n\nA visitor is **anyone who isn’t part of your workspace**—whether they have a Mural account or not—who’s given temporary, limited access to a specific mural through a share link.\n\nA visitor:\n\n- Can view and/or edit specific murals they’ve been granted access to, depending on the visitor permissions for that specific mural, company, or plan. \n- Can only access a mural using a mural's share link.\n- (If enabled) Can edit and add content to the mural anonymously (or with their name) with or without a Mural account. \n- Cannot access the Share modal to invite other collaborators to the murals they’ve been granted access to.\n- May be disabled on some Enterprise plans depending on plan type and company settings.\n- Cannot see keyboard shortcuts.\n\nYou can find more details specifically about visitors in our [What is a visitor in Mural?](https://support.mural.co/s/article/what-is-a-visitor-in-mural) article.\n\n***\n\n## When to use each collaborator type\n\nThis is a question that often comes up. Should I invite my colleague as a member, guest, or visitor? Here are some use cases of when you’d use each collaborator type:\n\n| | | |\n| ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------- |\n| **Who should be a member?** | **Who should be a guest?** | **Who should be a visitor?** |\n| Collaborators within your company’s domain. A member is someone you expect to regularly collaborate. When you invite a user whose email address matches your company's approved list of domains, they'll automatically join as a member.

_**Note:** If you're on the tiered member pricing plan, all new members start as Limited Members. From there, you can_ [_elevate them to Full Members_](https://support.mural.co/s/article/Upgrade-or-downgrade-Limited-Members-and-Full-Members)_._ | Collaborators outside your company's domain. When you invite a user whose email address is external to your company's approved list of domains, they'll automatically join as a guest. | One-time collaborators in a single mural for individual sessions or projects. |\n\n***\n\n## How to invite each collaborator type\n\nThese are the basic steps to invite each type of collaborator to a mural.\n\n- [Invite a member or guest to a mural by email address](https://support.mural.co/s/article/invite-collaborators-to-your-mural#invite-by-email).\n- [Invite a member or guest using a mural's share link](https://support.mural.co/s/article/share-a-link-to-your-mural#generate-share-link).\n- [Invite a visitor using a mural's share link](https://support.mural.co/s/article/invite-a-visitor-to-your-mural#generate-share-link).\n\n***\n\n## Who can invite each collaborator type\n\nCurious who can invite members, guests, or visitors? No problem. Here’s a table of who can invite each type of collaborator to a mural:\n\n| | | |\n| ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------ |\n| **Who can invite a member?** | **Who can invite a guest?** | **Who can invite a visitor?** |\n| The following collaborator types and roles can invite a member to a mural:

\\* Workspace admins.
\\* Room admins.
\\* Mural owners.
\\* Mural members (unless restricted in settings).
\\* Company admins bearing one of these other classifications. | The following collaborator types and roles can invite a guest to a mural:

\\* Workspace admins.
\\* Room admins.
\\* Mural owners.
\\* Mural members (unless restricted in settings).
\\* Company admins bearing one of these other classifications. | Unless restricted in settings, all collaborators in a mural (except for visitors) can invite a visitor to a mural. |\n\n***\n\n## Administrator roles\n\nThere are two types of administrator roles in Mural: company admins and workspace admins.\n\n## Company administrator\n\nA company admin:\n\n- Is available to Enterprise plans only.\n- Is designated at the onset of a Mural Enterprise plan.\n- Can access the company dashboard and edit settings on a company level.\n- Can delete workspaces and view workspace admins.\n- Can [assign company admin privileges](https://support.mural.co/s/article/Add-a-company-admin) to other users via the Members page of the company dashboard.\n\nYou can find more details specifically about company admins in our [Company admins](https://support.mural.co/s/article/company-admins) article.\n\n## Workspace administrator\n\nA workspace admin:\n\n- Is available to all plans.\n- Can set workspace settings and manage workspace member permissions.\n- Cannot add or delete additional workspaces. Only a company admin or Mural Support can do that. (A workspace admin can, however, delete their own workspace.)\n- Cannot set company-wide settings. Only a company admin can manage company settings.\n","2026-05-29T11:25:03.301Z","2026-05-29T11:25:04.967Z","f86a6b82-b638-43b6-8b9a-6b75de36664c",[],[],[],"Export and download your mural's content","export-and-download-your-murals-content","https://support.mural.co/s/article/export-and-download-your-mural-s-content","If you want access to your Mural content offline, you can export a mural or parts of a mural, such as an area, selection of objects, or the outline. Please note that only members (and Full Members on the Tiered pricing model) can export a mural's content. \n\nThe available export formats are:\n\n- PDF file.\n- PNG image.\n- PPT (PowerPoint) presentation (only works for the contents of an outline).\n- HTML and data files (zipped).\n- CSV file (sticky notes only).\n\n_**Note:** The maximum resolution for exports is 14000 x 14000, but can be any combination of numbers as long as the area size is the same as 14000 x 14000. For example, 7000 x 28000 would work._\n\n***\n\n## Contents\n\n- [Export the contents of your mural](https://support.mural.co/s/article/export-and-download-your-mural-s-content#export-mural).\n- [Known limitations](https://support.mural.co/s/article/export-and-download-your-mural-s-content#known-limitations).\n- [FAQ](https://support.mural.co/s/article/export-and-download-your-mural-s-content#faq).\n\n***\n\n## Export the contents of your mural\n\nBelow are the steps to export your entire mural or specific content from your mural.\n\n**To export the contents of your mural:**\n\n1. Click the dropdown arrow to the right of your mural title.\n\n2. Select **Download mural**.\n\n ![](/api/knowledge-base/images/db440b6d-fea3-4d40-a590-f92adc79a21d)\n\n _Alternatively, you can right-click on the canvas and select **Download**. Or, hold **Control** + **E** (**Command** + **E** on Mac) to open the Export window\\._\n\n3. Select the format for your export from the **Format** dropdown.\n - PDF file.\n - PNG image.\n - PPT presentation. (This only works for the contents of an outline.)\n - HTML and data files (zipped).\n - CSV spreadsheet (sticky notes only).\n\n4. Select which parts of the mural you want to export.\n - **All content -** exports the entire mural. (This is selected by default.)\n - **Selection -** lets you adjust a selection area to pick specific content.\n - **Outline -** only exports the sections you've added to your outline, in the order of your outline. If you have 10 outline sections, for example, your export will have 10 pages that correspond to each section of the outline.\n\n5. Click **Download**.\n\n ![](/api/knowledge-base/images/bcb4942d-55d1-4a54-936c-908747e7c157)\n\n6. (Optional) Click **Email me a link too** in the info bubble if you want a record of the download accessible from your email.\n\n ![](/api/knowledge-base/images/cd6a056f-6c54-41e7-bf15-b2a9e276cb73)\n\nYour mural export will begin momentarily and show up in your computer’s **Downloads** folder once the download is complete.\n\nIf you selected the option to receive an export link, you’ll receive an email with a link to download the exported file. Export links expire after five days.\n\n***\n\n## Known limitations\n\nThe Kannada language is not supported for exports to PDF or PNG.\n\n***\n\n## FAQ (frequently asked questions)\n\n### I want to export my mural so it's editable in another program that my team uses. Is that possible?\n\nThere isn't a way to switch a mural to another program within the app. A potential workaround is to select all of the content from the mural, hold **Control + C** (**Command + C** on Mac), and then paste the content directly onto the board of the other app.\n\n### Can I export multiple murals in bulk?\n\nYou must export your murals one at a time.\n\n### I followed the steps to download content from my mural, but I don't see the download. What should I do?\n\nDepending on the size of your mural and how many objects are on it, it may take a couple minutes for the entire file to download. Check your **Downloads** folder on your computer. If you have any further issues, please reach out to [Mural Support](https://mural.co/contact-us/support).\n\n### Can I export the content of a mural as a guest or visitor?\n\nOnly members (and Full Members on the Tiered pricing model) can export a mural's content.\n","2026-05-29T11:27:13.752Z","2026-05-29T11:27:16.200Z","4751643b-0c44-46d5-90a0-63d84704c498",[],[],[],"Data residency","data-residency","https://support.mural.co/s/article/data-residency","### Available for: Enterprise plan customers\n\n### Set up by: Mural Support team\n\nTo support our customers in highly regulated industries and geographies, we offer regional data residency for Mural. Mural's data residency capabilities enable Enterprise plan customers to designate the region where data is stored. This can be customized on a workspace-by-workspace basis.\n\n***\n\n## Contents\n\n- [Available data regions](https://support.mural.co/s/article/data-residency#available-data-regions).\n- [Supported data types](https://support.mural.co/s/article/data-residency#supported-data-types).\n - [Known limitations](https://support.mural.co/s/article/data-residency#known-limitations).\n- [Data migrations](https://support.mural.co/s/article/data-residency#data-migrations).\n- [Verify data location](https://support.mural.co/s/article/data-residency#verify-data-location).\n- [Integrations and data residency](https://support.mural.co/s/article/data-residency#integrations).\n - [Mural for Jira Cloud app](https://support.mural.co/s/article/data-residency#jiracloud).\n\n***\n\n## Available data regions\n\nIn the table below, see where data residency is available outside the United States and the corresponding backup regions:\n\n| | |\n| -------------------------- | ---------------------- |\n| **Data residency region** | **Data backup region** |\n| Frankfurt, Germany | Berlin, Germany |\n| New South Wales, Australia | Victoria, Australia |\n\n***\n\n## Supported data types\n\nBy default, data is stored in the United States. By selecting a different data region, supported data will be stored in that region. Here’s a breakdown of where supported data can be stored:\n\n| | |\n| ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |\n| **Supported data** | **Unsupported data** |\n| The following data will be stored in the region selected by your organization:

\\* Objects.
\\* Sticky notes.
\\* Text (headings, paragraphs, comments).
\\* Shapes.
\\* Connectors.
\\* Icons.
\\* Images.
\\* Templates\\*.
\\* Tables.
\\* Files.
\\* Drawings.
\\* Activity logs.
\\* Chats.
\\* Voting sessions.
\\* Tags.
\\* Outlines.
\\* Mural AI (content created by Generate, Mind maps, Cluster, or Summarize features)
\\* Thumbnails.
\\* Comments.

_\\*Except for template title and description._ | The following data may be processed and stored outside the region selected by your organization:

\\* User names.
\\* User email addresses.
\\* Company name.
\\* Workspace names.
\\* Room names.
\\* Mural names.
\\* Reporting and usage metadata.
\\* Content libraries. |\n\n## Known limitations\n\nThe combined use of Microsoft 365 Copilot and Data Residency has known limitations. Customers can leverage Microsoft 365 Copilot in conjunction with Mural, but data will be limited to \"unsupported data\" that is stored in-region.\n\n***\n\n## Data migrations\n\nWhen creating a _new workspace_, we support the ability to select a region in which eligible data types are stored. Reach out to a member of the Mural Support team to set this up.\n\nFor _existing workspaces_, we support the ability to migrate from one region to another. Reach out to a member of the Mural Support team to initiate the process.\n\nBelow is the user experience when an existing workspace migration is in progress:\n\n- Collaborators in a workspace will see a disclaimer banner notifying them that the workspace is being migrated.\n- Murals that are actively being migrated will be view-only.\n- Certain actions will be temporarily unavailable such as the ability to:\n - Create a new mural.\n - Duplicate a mural.\n - Move a mural.\n - Edit a template.\n\nGiven the above, we recommend scheduling migration during off-business hours to minimize impact to users and collaboration.\n\n***\n\n## Verify data location\n\nThere are two ways to check the region in which a workspace resides:\n\n1\\. Company admins can verify the migration of a workspace by searching for the **UPDATE\\_WORKSPACE\\_REGION** event in Mural's Audit Log API.\n\n2\\. Check the Data Region column on the workspaces page in the company dashboard. Check out our article on [workspace management](https://support.mural.co/s/article/workspace-management) for more information.\n\n***\n\n## Integrations and data residency\n\n## Mural for Jira Cloud app\n\nYou may notice that the Atlassian Marketplace lists the Mural for Jira Cloud app as “Not eligible for pinning.” Here’s what that means. The Mural for Jira Cloud app is hosted by Atlassian in the United States. This means the app’s own operational metadata—such as authentication tokens, connector settings, and technical logs—are stored in the U.S.\n\n### Why can’t it be pinned to your region?\n\nAtlassian evaluates each Marketplace app for data residency “pinning.” Because the Mural for Jira app stores its minimal operational data in the U.S., it is not eligible for pinning to other regions (such as the UK or EU).\n\n### What data is stored in the U.S.?\n\nOnly the minimum information required to enable the connection between Jira and Mural is stored in the U.S., such as:\n\n- User connection and authentication info (e.g., user IDs, OAuth tokens)\n- Integration configuration metadata (e.g., which Jira instance is linked)\n- Technical logs for connector operation\n\nImportantly, this does NOT include any Mural content or Jira issue content.\n\n### What data stays in your selected Mural region?\n\nAll your Mural workspace content—including any Jira issue data imported into Mural—remains in your selected data residency region. This includes:\n\n- Jira issue data pulled into Mural.\n- Mural canvas content.\n- All user-generated data.\n\nOnly the connector’s operational metadata (not customer content) is stored in the U.S.\n","2026-05-29T11:34:46.920Z","2026-05-29T11:34:47.779Z","1f967e1a-6a8c-480c-be1b-4e988ef084d2",[],[],[],"Company sessions settings","company-sessions-settings","https://support.mural.co/s/article/company-sessions-settings","We trust that your Mural members work with the right mindset when it comes to safeguarding their content and data. Still, as a company administrator, you might want to put a few safeguards in place that help them collaborate with even more peace of mind.\n\nOn the sessions page of the company dashboard, you can control how long members stay logged in to Mural and also how to store their login credentials. This is useful if your members frequently share workstations or access Mural while in public.\n\n_**Note:** The company dashboard is only available to [Enterprise plan](https://mural.co/enterprise) customers, and only company administrators on those plans can access it._\n\n***\n\n## Access company sessions page\n\n**To access the sessions page of your company dashboard:**\n\n1. Click **Identity and access** under the **Security** section of your company dashboard.\n2. Select the **Sessions** tab.\n\n ![](/api/knowledge-base/images/9d408111-5132-4f2c-8cdb-88be4e5a75c4)\n\n***\n\n## Authentication token storage\n\nDepending on your company policy, you may have different needs for how authentication tokens are stored. Authentication tokens determine how long a collaborator’s session is valid. When a token is cleared, the collaborator must log back in to Mural. So, storing a token for a longer period of time maintains their session longer as well.\n\nMural offers the following token storage options:\n\n- **Local storage (default) -** Tokens persist even after the browser is closed. End-users won’t have to sign in again unless they manually log out or clear their application data, even if they close Mural and reopen it in a new tab.\n- **Session cookies -** Tokens are deleted when the browser ends a session, and the collaborator will need to log in again. Browser session definitions vary, though, so keep in mind when choosing this option that it might not be the same for all of your collaborators. For example, some browsers end a session when the application is closed. Others can restore sessions after the browser is closed.\n- **Session storage -** Tokens are cleared when the tab is closed. End users must log in again whenever they reopen Mural. This includes opening Mural in a new tab, even if the collaborator is using Mural in an existing tab. While this offers high levels of security, it can lead to a restrictive end-user experience.\n\n![](/api/knowledge-base/images/51fefd6c-e2fa-44d9-91ae-af8351835503)\n\nKeep in mind that your chosen storage option will impact the experience your collaborators have in Mural. So, make a selection that best balances the collaborator experience and company security needs. If you have any questions about what that might look like for your organization, reach out to [Mural Support](https://www.mural.co/contact-us/support).\n\n***\n\n## Session expiration\n\nYour company’s security policies may influence how you manage Mural sessions. We offer three session management options to support different needs:\n\n- **Default -** By default, Mural users are automatically logged out every 365 days.\n- **Expire sessions after inactivity -** Users will be logged out after a defined period of inactivity and must log in again to continue. This is often referred to as “Idle timeout”.\n- **Expire sessions after maximum duration -** Users will be logged out when the maximum session time is reached, and must log in again to continue.\n\n## Expire session after inactivity\n\nAs a company admin, you can set a specific period in minutes, hours, or days after which inactive users will be logged out of Mural. It's important to be thoughtful when choosing this duration, to avoid frequent logouts and a frustrating end-user experience. The default and recommended setting is 8 hours.\n\n![](/api/knowledge-base/images/862fc604-f100-44d1-b434-60baa5ab1f16)\n\nAfter this window of idle time elapses, users will be signed out and met with an error screen explaining they have been timed out due to company security settings, and providing them the option to log back in to their content.\n\n![](/api/knowledge-base/images/9951bd15-48df-4447-a55b-60b48d9be2c8)\n\nAdditionally, a notification modal pops up on the canvas **3 minutes** prior to a session's expiration.\n\n![](/api/knowledge-base/images/808a0016-3b18-4a55-bbc9-6081ce6e50d5)\n\n**To extend a session once the modal triggers, you can:**\n\n- Click **Still here**.\n- Click the **X** to dismiss the modal.\n- Click out of the modal.\n\n_Simply moving the cursor or pressing a key on the keyboard will not extend the session._\n\nMural considers a user inactive if they have not interacted with the Mural application for a set period via mouse movements, key presses, wheel scrolling, mouse clicks, touch gestures, visibility changing, or window focusing.\n\nHere are more details on Mural's idle timeout feature:\n\n- Idle session timeouts only affect members of an organization, not guests (externals in your company’s workspaces).\n- Our timer operates on a cross-tab basis, collectively calculating inactivity across all open tabs. Session extension prompts will display in each tab simultaneously.\n- This feature works across all devices.\n\n**Idle timeout is available for Enterprise plan customers.**\n\n## Expire session after maximum duration\n\nOnce you configure or update the maximum session duration in the company admin settings, users will be automatically logged out the next time they take an action in Mural. **To avoid disruptions, we recommend that company admins make these configuration changes outside of normal working hours.** The minimum session duration allowed is 12 hours but the default and recommended value is 7 days. \n\n![](/api/knowledge-base/images/143033fe-09a4-4744-ba8b-53cd96305f2e)\n\nOnce users log back in, their individual session timers reset and begin again. As the session nears its end, users will see a warning pop-up 2 hours before expiration, followed by another reminder 15 minutes before the session ends. If users click **Log in again**, they can proactively re-authenticate and restart the session timer, while exiting the modal or clicking **I’ll do this later** simply dismisses the message. \n\nWhen the session expires, users are logged out and shown a login screen explaining that the timeout is due to company policies. After logging back in, they will automatically return to the page they were on before being logged out.\n\nHere are more details on Mural's maximum session feature:\n\n- Maximum session limitations only affect members of an organization, not guests (external users in your company’s workspaces).\n- Our timer operates on a cross-tab basis, collectively calculating inactivity across all open tabs. Session extension prompts will display in each tab simultaneously.\n- This feature works across all devices.\n","2026-05-29T11:23:41.239Z","2026-05-29T11:23:45.669Z","4e157563-eee9-424c-a385-daea9b018554",[],[],[],"Bug Bounty Program | Mural","bug-bounty-program-mural","https://www.mural.co/terms/bug-bounty-program","## Subscribe to Subprocessor Updates\n\nThank you! Your submission has been received! 🎉\n\nSomething went wrong while submitting the form.\n\n## Subscribe to security policy updates\n\nThank you! Your submission has been received! 🎉\n\nSomething went wrong while submitting the form.\n\nSubprocessor\n\nSubprocessing Activities\n\nLocation\n\nAdobe\n\nCloud-based Marketing Automation Solution\n\nUnited States\n\nAmazon Web Services\n\nCloud Service Provider\n\nUnited States\n\nChorus\n\nCloud-based Analytics Tool\n\nUnited States\n\nDatabricks Inc.\n\nData Intelligence platform for in-app and service reports.\n\nUnited States\n\nDeeptrace dba Coresignal\n\nPublic web data API provider used exclusively for Profile Cards in the Stakeholder Mapping feature\n\nUnited States\n\nFivetran\n\nCloud Based Connector and Data Centralization Services\n\nUnited States\n\nMandrill / Mailchimp\n\nCloud-based Customer Support Services\n\nUnited States\n\nMicrosoft Azure\n\nCloud Service Provider\n\nUnited States\n\nMongoDB, Inc\n\nCloud database Service Production Database\n\nUnited States\n\nSalesforce Cloud\n\nCloud-based Customer Support Services\n\nUnited States\n\nTwilio Inc, dba “Segment”\n\nCustomer Data Platform\n\nUnited States\n\nThis document is outdated. You are viewing a version from \n\nJanuary 13, 2026\n\n. To read the latest version of this document \n\n[click here](https://www.mural.co/terms/bug-bounty-program#)\n\n.\n\nMural partners with **HackerOne** to administer our bug bounty program and collaborate with the security research community.\n\nIf you’d like to report a potential security vulnerability, participation happens **exclusively through our private HackerOne’s bounty.** At this time we are not accepting new researchers. This helps us make sure reports reach the right team and are handled as quickly and efficiently as possible.\n\nWe truly appreciate the time and effort security researchers put into helping keep Mural safe. Thank you for working with us through the proper channels—and for being part of a safer, more secure product for everyone.\n\nThank you for keeping Mural safe!\\\n\n","2026-05-29T11:22:09.682Z","2026-05-29T11:22:09.738Z","91aa18bd-ed64-45ff-9509-56528ee3e2b8",[],[],[],"Anti-Slavery and Anti-Human Trafficking Statement | Mural","anti-slavery-and-anti-human-trafficking-statement-mural-2","https://www.mural.co/terms/anti-slavery-and-anti-human-trafficking-statement#terms-and-policies-index","Subprocessor\n\nSubprocessing Activities\n\nLocation\n\nAdobe\n\nCloud-based Marketing Automation Solution\n\nUnited States\n\nAmazon Web Services\n\nCloud Service Provider\n\nUnited States\n\nChorus\n\nCloud-based Analytics Tool\n\nUnited States\n\nDatabricks Inc.\n\nData Intelligence platform for in-app and service reports.\n\nUnited States\n\nDeeptrace dba Coresignal\n\nPublic web data API provider used exclusively for Profile Cards in the Stakeholder Mapping feature\n\nUnited States\n\nFivetran\n\nCloud Based Connector and Data Centralization Services\n\nUnited States\n\nMandrill / Mailchimp\n\nCloud-based Customer Support Services\n\nUnited States\n\nMicrosoft Azure\n\nCloud Service Provider\n\nUnited States\n\nMongoDB, Inc\n\nCloud database Service Production Database\n\nUnited States\n\nSalesforce Cloud\n\nCloud-based Customer Support Services\n\nUnited States\n\nTwilio Inc, dba “Segment”\n\nCustomer Data Platform\n\nUnited States\n\nThis statement constitutes the Modern Slavery Act statement of Mural for the fiscal year ending January 31, 2027.\n\n‍\n\n##### Scope\n\nModern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labor, and human trafficking, all of which have in common the deprivation of a person's liberty by another in order to exploit them for personal or commercial gain.\n\nMural is committed to preventing acts of modern slavery and human trafficking from occurring within its business and supply chain and imposes the same high standards on all of its contractors, suppliers and other business partners.\n\nMural is also committed to ensuring there is transparency in its own business and in the approach to tackling modern slavery throughout Mural’s supply chains, consistent with its disclosure obligations under the UK Modern Slavery Act 2015.\n\nThe United Kingdom Modern Slavery Act of 2015 requires certain companies to publish an annual statement of the steps taken to ensure slavery and human trafficking is not occurring in their business or supply chains. In compliance with its obligation under section 54 (1) of the UK Modern Slavery Act 2015, Mural sets out the steps taken to ensure slavery and human trafficking is not occurring in its business or supply chains. We are committed to acting with integrity in all of our business relationships and maintaining and improving our systems and processes to avoid complicity in human rights violations related to our business operations, products and supply chains.\n\n##### Structure of our Organization\n\nTactivos, Inc. dba Mural is a Delaware corporation, headquartered in San Francisco, California. We have wholly owned subsidiaries in Argentina, Singapore, US and the UK. In the UK, we operate via our wholly owned subsidiary Mural Imagination Ltd. For the purposes of this statement, any reference to “Mural”, “we”, “us” or “our” is a reference to Tactivos, Inc. dba Mural and each of its subsidiaries and affiliates, as we uphold the values set out in this statement, regardless of geographic location.\n\n##### Our Commitment\n\nModern slavery and human trafficking are fundamental violations of human rights and abhorrent crimes. We have a zero-tolerance approach to modern slavery and human trafficking in our business and are committed to improving our practices to ensure that modern slavery or human trafficking does not take place within our own business or in its direct and indirect supply chains.\n\n##### Our Business and Supply Chain\n\nWe are a cloud-based “Software-as-a-Service” or “SaaS” company, meaning we offer subscriptions to our digital platform to which customers have access to through the internet. Mural is centered around a digital whiteboard collaboration space, teams work together in real-time or asynchronously to unlock their genius with MURAL — taking insights and ideas from possibility to reality with the support of guided methods and transformation expertise.\n\nWe contract with a variety of companies and vendors to provide support for our business, from cloud infrastructure and video conferencing to software engineers. Modern slavery is generally not a material risk with the majority of these businesses. Our key suppliers are located in the US and Europe. Our key suppliers are typically in the fields of technology, data, equipment, and professional advisory & consulting services, which are typically low-risk sectors. We only use reputable providers of goods and services. We do not tolerate slavery and human trafficking within our supply chain and if allegations or evidence of this occurs, we would immediately conduct an inquiry and take appropriate action (including seeking to terminate our relationship with the supplier and making a report to the relevant authorities where required).\n\nBased on the geography of our supply chain, the sectors in which we operate, and the structure of our business, which provides software-as-a service to individuals and organizations, there is a low risk of slavery and human trafficking taking place within our supply chain. However, we remain vigilant against the risk of human trafficking and any form of slavery and take steps to assess and manage that risk.\n\n##### Company Policies\n\nMural complies with all applicable laws and regulations and is committed to preventing any form of modern slavery in our business. Our policies set forth our values and explain how those values impact the way we do business globally. As such, we have adopted various policies and/or implemented employee training on the following topics (this is by no means an exhaustive list but it gives an indication of the many initiatives taking place at MURAL):\n\n- Code of conduct\n- Anti Harassment and Discrimination\n- Privacy and Data Protection\n- Diversity, Equity and Inclusion\n- Conflict of interest\n- Whistleblower policy\n\nOur policies require, among other things, that our officers, directors and employees do not engage in any unlawful and unethical activities while conducting our business or in performing their day-to-day duties at Mural.\n\n##### Our Platform Content Policies\n\nOur acceptable use policy () explains the types of content that are permitted and prohibited while using/accessing MURAL’s services.\n\n_We prohibit the following content from our platform:_\n\nContent that is defamatory, damaging, disruptive, unlawful, inaccurate, pornographic, vulgar, indecent, obscene, lewd, lascivious, profane, hateful, threatening, exploitative, violent, harassing, or otherwise offensive or objectionable; Content that incites, encourages or threatens immediate physical harm against others.\n\n##### Mural’s Due Diligence and Risk Assessment\n\nWe have developed standards, processes, and procedures to review and monitor our internal policies and their implementation. We also have thorough due-diligence processes in place for all suppliers prior to entering into legally binding contracts to understand the nature of the supplier, the goods and services procured, and the risk a supplier may pose.\n\nAdditionally, we support an inclusive, open, and tolerant workplace environment and encourage personnel to raise concerns or report poor practice within Mural and our suppliers. During onboarding and within our employee onboarding documents and handbooks, we encourage employees to report such incidents to the People team, management, compliance/legal team or through our third party reporting tool (either anonymous or not).\n\n‍\n\nApproved by the Board of Directors of Tactivos Inc. d/b/a Mural and all subsidiaries respectively (Board approval date: March 16, 2026).\n","2026-05-29T11:24:29.125Z","2026-05-29T11:24:29.193Z","2d8493d4-887a-4e1c-9a05-b059c9d78f25",[],[],[],"Al FAQ","al-faq","## \n\n## AI Clearinghouse\n\n## Confluence Links\n\nMural Ai customer facing\n\nMural AI terms\n\nAI Faq\n\nGuidelines for Responsible Use of Al\n\nAI risk matrix\n\nAI services\n\nAI services 2\n\nAI clustering\n\nPrototyping AI\n\nAl dashboard settings and EnvVars\n\nResponsible AI guiding principles\n\nAI discovery\n\nMindmaps with Al\n\nAI chat\n\nAI enhancement\n\nEnhancing Canvas Collaboration using Al\n\nProduct Marketing Brief\n\nHigh-level commentary\n\n- Mural is using the Microsoft Azure OpenAI Service in a Mural-managed, multi-tenant environment for Enterprise customers and does not train any AI models. This also means we rely on external processes and policies related to monitoring and accessing the systems or data. Mural is not in control of any possible inaccuracies, errors, biases or limitations in output or the underlying algorithms or data.\n- Mural AI features are part of the existing service and follow the same security and privacy protocols and processes, including notifications of incidents etc. Our service is set up in a way that Mural does directly monitor customer content and we cannot take responsibility for content filtering or the outputs based on customer content and third party models.\n- Customer data is not anonymised when processed for the purposes of the service. But customer data is not shared outside Azure virtual instances or used to train models. Our services are using OpenAI’s pre-configured and pre-trained models, which means customer data (such as queries and prompts generated when members use the new AI-enhanced features) is not being passed to third parties or being added to their training sets. Any processing happens in accordance with Mural and MS Azure security and privacy policies apply respectively.\n- In our service the user must trigger an AI action to take place within the canvas and provide prompt context. Prompt context is limited to the selection made by the user (i.e. sticky notes on the canvas with content) and/or their request (Generate ideas about...). In return this means that the human in the loop is the individual user who does have the ability and responsibility to review outputs for accuracy and quality and undo, reject, and modify outputs as they see fit. It's a shared responsibility model where the user has the control.\n- We are not willing to extend our liabilities under the existing agreement based on the deployment of AI features.They are extra additions to our service and should not cause changes to our liabilities.\n\nQ&A from Slack\n\n## FAQ AI\n\n1\n\n## Tokens limit\n\nWhat's the token limit available on the Gen AI tool on Mural?\n\nWe can't send more than 4,000 tokens in both request and response.\n\n## AI model in use\n\nWhat LLM are you using in the background for the Gen AI solution?\n\nMural is using the Microsoft Azure OpenAI Service in a Mural-managed, multi-tenant environment for Enterprise customers. All of the data stays within Mural’s cloud environment (VPC).\n\n## Custom prompts\n\nIs there a possibility to use our custom prompts – e.g. a set of prompts of our choosing in terms of defining a HMW statement, or an ideation solution\n\nAt this time, custom prompts are not available.\n\n## IP protection in custom prompts\n\nIf we can use custom prompts, how can we ensure that we can keep those prompts secure as they could contain our IP?\n\nN/A\n\n## Model training and data sharing disengagement confirmation\n\nCan you confirm that model training and data sharing has been disengaged with the LLM thus the ideas generated or prompt used is not shared with the LLM supplier\n\nCustomer data (such as queries and prompts generated when members use the new AI-enhanced features) is not being passed to OpenAI or being added to its training sets. Customer data is not used to train any model, our services are just using OpenAI’s pre-configured and pre-trained models.\n\n## Generating outputs in multiple formats\n\nWill it be possible to generate outputs in multiple formats e.g. generate shapes, icons\n\nAt this time outputs are limited to sticky note, text, tables, shapes and mind map formats\n\n## Specifying the number of generated outputs\n\nWill it be possible to specify the number of outputs generated e.g. Generate 5/10/20 How Might We statements (currently I just see 1 output each time)\n\nYes, you can specify the number of outputs\n\nSource\n\n## Data transfer protocols and locations\n\na. Where is this data sent, e.g. is it transferred across countries, data centers, tenants? Because here the data leaves our Mural instance hosted in Europe for sure.\n\nWhile data continues to be stored in the Azure data centers in the East / West US Regions, East / West Europe Regions, and AU Region, our AI prompts are processed by OpenAI in the East / West US Region.\n\nb. Is this the same procedure for all AI services? (Excluding the M365 part)\n\nYes\n\n## AI models in use: GPT vs. Hugging Face\n\na. Which model is used? There was references to GPT but also Hugging Face which to me indicates a wide selection of model.\n\nHugging face was previously used to create specific embeddings in service of our clustering action, but has since been removed. We are only using Azure OpenAI instances across all of our AI features.\n\nThe whitepaper has been updated to reflect this.\n\n## Content data usage for suggestion generation\n\nb. What’s the procedures around the content data being used for suggestion generation?\n\nThe list of steps 1-5 describe our current handling of content for AI services correctly. If Azure’s instance of OpenAI detects harmful content, the system automatically takes action in both input prompts and output completions. You can read more about these guardrails in this Help Center article from Azure.\n\n## Use of customer data for service improvement\n\nIt’s clear that no AI training is made based on customer data, but what about other analysis to improve service or statistics etc.?\n\nWe don't keep or use any customer data for analysis.\n\nWe track certain events (AI action success/failure, customer satisfaction rates), but are not using customer data in any way.\n\n## Data transfers among models and AI agents\n\nIs it just transfer of data in step 2 and 4 as I described it, or are other transfers being made between models or AI agents etc. ?\n\nNo other model transfers are taking place\n\nHello! I got a question from someone on the Information Security team:\n\nI am reviewing the Mural AI feature, and I have a question. I read your company’s white paper on Responsible AI, and it stated that “Mural is using the Microsoft Azure OpenAI Service in a Mural-managed, multi-tenant environment for Enterprise customers.” FM Global has its own Microsoft Azure OpenAI instance. Can we leverage our own instance to power the Mural AI feature?\n\nSource\n\n## Third-party plugin utilization in AI features\n\nDoes this leverage a third-party plug-in? If yes, who is the third party?\n\nAssuming that by \"plug-in\" they refer to external AI service provider (as in, a fully built AI product/set of tools to be directly added into Mural), which is not the case. We build our own AI systems using Azure OpenAI.\n\n## Use of specialized vector databases\n\nDoes it involve a specialized (Vector) database storing data as high dimensional vector?\n\nWe don't store vector data, we create it as needed (using Azure OpenAI embeddings services) and then discard it. It's not the most efficient solution, but it's certainly the most secure.\n\nSource March 19, 2024\n\n## AI explainability and bias information sources\n\nWhere can I find information on explainability and BIAs when using AI? Is there only a reference to the MSFT website?\n\nYes, the Azure Open AI legal resources provided by Microsoft are the best place to find information regarding the explainability and transparency of our AI systems. In the previously linked article, there is an embedded link that provides more transparency into the Azure OpenAI system, how it works, intended use cases, and its current limitations.\n\n## Responsibility for personal data\n\nAre there situations where Mural acts as the responsible for personal data (due to the reference to Mural's privacy policy also within the context of service provision (Data protection & privacy (mural.co))) or otherwise processes Customer data for purposes other than those strictly necessary for the provision of the collaboration tool? Are users tracked, etc?\n\nNo, Mural is not performing additional processing of any customer data as a part of our AI services. We use basic events within the mural itself to track certain success metrics. These are the same basic events that would be enabled for any feature within a mural. The events are not used in any way while Mural is interacting with the Azure OpenAI service. Some broad categories of events include:\n\n- General usage metrics: generic events that would be enabled for any feature within a mural to help determine overall performance, reliability, and engagement. (i.e. how often a feature is triggered vs. how often a feature operation fails)\n- Feature specific events: events that may help us infer whether the AI generated results are meeting user expectations and performing correctly. Any AI feature specific event tracking does not include actual mural contents. (i.e. no. of objects selected for the AI operation, no. of objects generated post AI operation, etc.)\n- Customer satisfaction ratings: currently an optional mechanism in product that allows user to rate the AI results (Useful/Not useful) + an additional freeform input for users to provide qualitative feedback\n\n## Data processing scope and third-party integrations\n\nAre only data processed within Mural that the users create/upload there?\n\nAre there possibilities to connect emails, chats, documents, etc. (not only by using MSFT Copilot, but also in other ways. The use of MSFT Copilot is a no-go in my view, as this tool can not be operated in compliance with data protection law within the scope of the GDPR)? Evaluations for managers?\n\nYes, the only data currently processed as a part of our AI capabilities is sticky note contents added by users. There are no options to connect external data sources like emails, chats, and documents at this time, outside of the MSFT Copilot plugin.\n\nApr 8\n\n## Prompt injection\n\nWhat steps are You taking to prevent malicious prompt injection?\n\nContent filtering is facilitated by Azure OpenAI. You can find out more about how malicious content (like prompt injections) are handled by Azure OpenAI in the following MSFT Help Center article. https://learn.microsoft.com/en-us/azure/ai-services/openai/concepts/content-filter?tabs=warning%2Cpython-new\n\n## Prompt history\n\nIs prompt history retained? If Yes, please elaborate on implemented security measures and whether such history is subject to further processing with additional purpose(s)?\n\nThe models are stateless: no prompts or generations are stored in the model. Additionally, prompts and generations are not used to train, retrain, or improve the base models. You can learn more in the following MSFT Help Center article.\n\nhttps://learn.microsoft.com/en-us/legal/cognitive-services/openai/data-privacy?context=%2Fazure%2Fai-services%2Fopenai%2Fcontext%2Fcontext\n\nWe do store the chat history in Redis cache while the chat is in progress:\n\n- Chat History has a TTL of 48hs\n- In-flight messages are cached for 2.25 minutes since we need that to communicate api with worker given he big payloads.\n\n## Prompt context\n\nPlease describe how the query/prompt context is built using Your solution?\n\nPrompt context is limited to the selection made by the user (i.e. sticky notes on the canvas with content) and/or their request (Generate ideas about...). Context history or previous requests are not used in the generation of new AI outputs.\n\n## Filtering\n\nWhat filtering mechanisms are present to prevent information leakage/disclosure during the processing of a query?\n\nThe only customer information included within the AI request is the prompt context. Processing of an AI request is handled by our Azure OpenAI instance. To learn more about how AzureOpen AI processing information to construct a response, read the following MSFT Help Center article.\n\nhttps://learn.microsoft.com/en-us/legal/cognitive-services/openai/data-privacy?context=%2Fazure%2Fai-services%2Fopenai%2Fcontext%2Fcontext#what-data-does-the-azure-openai-service-process\n\n## Data sources\n\nWhat information (or data sources) are used to construct the AI generated response?\n\nProcessing of an AI request is handled by our Azure OpenAI instance. To learn more about how AzureOpen AI processing information to construct a response, read the following MSFT Help Center article.\n\nhttps://learn.microsoft.com/en-us/legal/cognitive-services/openai/data-privacy?context=%2Fazure%2Fai-services%2Fopenai%2Fcontext%2Fcontext#what-data-does-the-azure-openai-service-process\n\n## Accuracy creativity balance\n\nPlease elaborate on how you balance between accuracy and creativity as part of the AI generated response?\n\nProcessing of an AI request is handled by our Azure OpenAI instance. To learn more about how AzureOpen AI processing information to construct a response, read the following MSFT Help Center article.\n\nhttps://learn.microsoft.com/en-us/legal/cognitive-services/openai/data-privacy?context=%2Fazure%2Fai-services%2Fopenai%2Fcontext%2Fcontext#what-data-does-the-azure-openai-service-process\n\n## Hallucinations protection\n\nWhat steps are taken to prevent AI generated content from containing misleading, obtrusive or otherwise inaccurate information?\n\nProcessing of an AI request is handled by our Azure OpenAI instance. To learn more about how AzureOpen AI processing information to construct a response, read the following MSFT Help Center article.\n\nhttps://learn.microsoft.com/en-us/legal/cognitive-services/openai/data-privacy?context=%2Fazure%2Fai-services%2Fopenai%2Fcontext%2Fcontext#what-data-does-the-azure-openai-service-process\n\nPlease elaborate on potential possibilities to trace source data of AI generated responses?\n\nWe use Azure OpenAI services for all of our AI features and rely on its pre-trained knowledge. There are no additional data sources used within AI interactions for Mural AI.\n\n## Audit of AI generated content\n\nPlease elaborate on potential possibilities to audit the inclusion of AI-generated content using Your solution?\n\nEnterprise customers can see where AI events took place and uncover impacted content thr\n\nough the use of Mural's audit logs. Support article linked below.\n\nhttps://support.mural.co/s/article/audit-logs\n\n## Data used to train AI model\n\nPlease elaborate on what data set is used to train Your model(s)?\n\nWe use Azure OpenAI services for all of our AI features. Customer data is never used to train any models, instead we use pre-configured and pre-trained models. To learn more about our current AI infrastructure, read our Mural AI whitepaper.\n\nhttps://uploads-ssl.webflow.com/62e11362da2667ac3d0e6ed5/65bcfa01f79b6893c1e73007_Responsible%20AI%20at%20Mural%20(formatted).pdf\n\n## Accuracy quality of AI development\n\nPlease elaborate on steps taken to ensure accuracy and quality of Your generative AI development?\n\nWe use Azure OpenAI services for all of our AI features. To learn more about Azure OpenAI's commitment to accuracy and quality, you can head to MSFT's Responsible AI Hub to access their Responsible AI standards.\n\nhttps://query.prod.cms.rt.microsoft.com/cms/api/am/binary/RE5cmFl?culture=en-us&country=us\n\n## Data do retrain\n\nPlease elaborate on what data set is used to retrain and continuously develop model(s)?\n\nWe use Azure OpenAI services for all of our AI features. Customer data is never used to train any models, instead we use pre-configured and pre-trained models. To learn more about our current AI infrastructure, read our Mural AI whitepaper.\n\nhttps://uploads-ssl.webflow.com/62e11362da2667ac3d0e6ed5/65bcfa01f79b6893c1e73007_Responsible%20AI%20at%20Mural%20(formatted).pdf\n\n## Hallucination protection\n\nWhat techniques do You employ to prevent hallucination?\n\nHallucination mitigation is facilitated by Azure OpenAI. Mural utilizes pre-configured and pre-trained models provided by Azure OpenAI that have been trained to reduce hallucination. To learn more about some of the steps OpenAI is taking to reduce hallucinations, you can read this research article.\n\nhttps://openai.com/research/improving-mathematical-reasoning-with-process-supervision\n\n## Prompt suggestion acceptance/rejection\n\nDo you capture events generated through the use of Your solution? (e.g. Prompt suggestion acceptance/rejection etc.)?\n\nWe use basic events within the mural itself to track certain success metrics. These are the same basic events that would be enabled for any feature within a mural. The events are not used in any way while Mural is interacting with the Azure OpenAI service. Some broad categories of events include:\n\n1. General usage metrics: generic events that would be enabled for any feature within a mural to help determine overall performance, reliability, and engagement. (i.e. how often a feature is triggered vs. how often a feature operation fails)\n\n2. Feature specific events: events that may help us infer whether the AI generated results are meeting user expectations and performing correctly. Any AI feature specific event tracking does not include actual mural contents. (i.e. no. of objects selected for the AI operation, no. of objects generated post AI operation, etc.)\n\n3. Customer satisfaction ratings: currently an optional mechanism in product that allows user to rate the AI results (Useful/Not useful) + an additional freeform input for users to provide qualitative feedback\n\n## Use of captured events\n\nDo you use captured events for the benefit of aggregation or other means of analysis?\n\nWe use basic events within the mural itself to track certain success metrics. These are the same basic events that would be enabled for any feature within a mural. The events are not used in any way while Mural is interacting with the Azure OpenAI service. Some broad categories of events include:\n\n1. General usage metrics: generic events that would be enabled for any feature within a mural to help determine overall performance, reliability, and engagement. (i.e. how often a feature is triggered vs. how often a feature operation fails)\n\n2. Feature specific events: events that may help us infer whether the AI generated results are meeting user expectations and performing correctly. Any AI feature specific event tracking does not include actual mural contents. (i.e. no. of objects selected for the AI operation, no. of objects generated post AI operation, etc.)\n\n3. Customer satisfaction ratings: currently an optional mechanism in product that allows user to rate the AI results (Useful/Not useful) + an additional freeform input for users to provide qualitative feedback\n\n## Legal safeguards\n\nPlease elaborate on steps taken to safeguard (if/when applicable) your company and customers from legal infringement as part of model training and AI-generated content?\n\nThis question might encompass many answers as it refers to generic legal infringements. With regards to IP, Mural is using Microsoft Azure OpenAI Service in a Mural-managed, multi-tenant environment for Enterprise customers. All of the data stays within Mural’s cloud environment (VPC) and input and output are not used to train models; this minimize risk of IPs infringement both for Mural and both for our customers. Customer data (such as queries and prompts generated when members use the our AI-enhanced features) is not being passed to OpenAI or being added to its training sets. We just use Azure OpenAI’s pre-configured and pre-trained models. In addition to all the mechanisms already mentioned by our colleagues in the above previous questions, Mural maintains a transparent and responsive feedback mechanism integrated in our product, allowing customers to report any concerns related to IP infringements that might arise from an output.\n\nWith regards to the legislative and regulatory framework, we continuously monitor the legal landscape to ensure we comply with the current applicable laws and prepare to comply with the upcoming regulations (e.g. Eu Ai Act).\n\nMay 21\n\n## Ai data cache\n\nIs the AI caching our data? Or reading and immediately forgetting? If caching for how long?\n\nAzure OpenAI does not store or cache any content shared as a part of the AI action. Customers can learn more by reading this Microsoft privacy article. The only exception to this rule is when harmful content is detected within the prompt. When this takes place, the prompt can be stored for up to 30 days. This prompt would be stored within our AI services' US region. Info about abuse monitoring can also be found in this article.\n\nMay 29\n\n## Mural AI functionalities\n\nPlease describe the AI functionality and use cases.\n\nMural’s generative AI capabilities are designed to enable teams to reach more meaningful outcomes together through guided collaboration and insights. Our current capabilities include AI-powered clustering, AI-powered mind maps, Summarization, Classification by sentiment, and the Generation of ideas. To learn more about our features, head to mural.co/ai.\n\n## AI terms\n\nAre there any additional terms applicable to the AI feature?\n\nYes, please find them here https://www.mural.co/terms/ai-features\n\n## No prompts stored in the model\n\nHas the AI provider restricted its access to any prompts and inputs made by Customer or Customer’s end users?\n\nThe models are stateless: no prompts or generations are stored in the model. Additionally, prompts and generations are not used to train, retrain, or improve the base models. You can learn more in the following MSFT Help Center article.\n\nhttps://learn.microsoft.com/en-us/legal/cognitive-services/openai/data-privacy?context=%2Fazure%2Fai-services%2Fopenai%2Fcontext%2Fcontext\n\n## Multiple LLMs\n\nIf applicable, can your product work with multiple (or any) large language models? Will it work with a large language model that Customer provides access to?\n\nAt this time, Mural AI use is limited to Azure Open AI. However, the product team is looking into supporting multiple models to provide enterprises with a greater level of choice. If this is of interest to Customer, please reach out via your customer success manager to arrange a product discovery call.\n\n## Explainability of outputs and customizations\n\nPlease explain how the model will work. Are the results explainable? Can customization be done to meet Customer’s use case?\n\nAll of the infrastructure used for our AI services is hosted inside of Azure data centers. No requests or data is ever sent outside of this infrastructure. Web and native (iOS, Windows) Mural clients connect to these data centers through HTTPS 1.2+ and WSS (web socket secure). These protocols are maintained even between data centers in different regions and while using Azure services.\n\nOur own services run inside virtual machine pods hosted in Azure VMs. When an authenticated client performs an operation involving AI, our Mural Services check the credentials and make sure the client’s permissions are right for accessing and modifying the objects, respecting tenancy and\n\ngeo-location. Some of those requests will be answered by our own ML Services which host local ML models and algorithms, and others, typically leveraging Large Language Models, will use instances hosted entirely in Azure Cognitive Services.\n\nEvery piece of content generated with the assistance of AI is logged and identified as such. These logs can be viewed and retrieved for legal or administrative purposes.\n\nTo learn more about Azure Open AI’s commitments to responsibility/ transparency in AI interactions, head to the following Microsoft article.\n\nAt this time, Mural AI features are provided out-of-the-box to enterprise customers and cannot be customized.\n\n## Data segregation and data residency\n\nHow the multi-tenant solution segregates data?\n\nMural is using the Microsoft Azure OpenAI Service in a Mural-managed, multi-tenant environment for Enterprise customers. All of the data stays within Mural’s cloud environment (VPC). Data continues to be stored in Mural’s Azure data centers in the East / West US Regions, East / West Europe Regions, and AU Region, depending on the Mural customer’s data residency. When an AI action is triggered, data is sent to Mural’s own instance of Azure OpenAI in the East / West US Region for processing through a secure tunnel, so it always stays inside the Mural network.\n\n## Who owns outputs\n\nIf the model is provided by a third-party who owns the outputs produced by the system?\n\nBoth the content that you or our Authorized Users input to be processed by the AI Features (“Inputs”), and any content generated and returned by the AI Features based on such Input (“Outputs”). Mural does not use your content or permit others to use your content to train the machine learning models used to provide the AI Features. You can read more in our Mural AI terms.\n\n## Personnel training\n\nWhat kind of support and personnel training do you provide? Are there additional costs to support or train?\n\nMural offers a number of workshops and/or trainings related to Mural AI and AI in the workplace. Reach out to your customer success manager to learn more.\n\n## Human role\n\nWhat role if any does a human have in the model’s processing?\n\nThe user must trigger an AI action to take place within the canvas and provide prompt context. Prompt context is limited to the selection made by the user (i.e. sticky notes on the canvas with content) and/or their request (Generate ideas about...).\n\n## Model limitations\n\nWhat limitations have been identified for this algorithmic model?\n\nThe Azure Open AI service has known limitations outlined by Microsoft in the following article within the limitations section.\n\n## Audit on AI related transactions\n\nWhat visibility do you provide about AI-related transactions, security events, logging, etc.? How do we access this data?\n\nWe provide the ability to review and retrieve all content that has been created or modified through the use of AI within a company’s audit logs.\n\n## Information on interacting with AI\n\nAre individuals interacting with the model informed of how the algorithmic model is being used, or that a system will be used if an individual engages in a particular activity? If so, please explain.\n\nYes, all of our AI features are labeled/distinguishable within the canvas. The user is informed of the presence of AI and has to manually trigger an AI action to take place. Learn more about how our AI features appear in the canvas here.\n\n## AI capabilities opt out\n\nIf we decide not to use the generative AI capabilities of your product, are we able to opt-out of using that feature at the enterprise level (an enterprise level setting, etc.)?\n\nMural AI is defaulted to disabled for enterprise customers and has to be enabled by a company admin. You can learn more about enabling AI for your Mural workspaces here.","2026-05-29T08:49:51.817Z","2026-05-29T08:49:51.993Z","f8d1fff2-003a-4da4-95e0-3ac81843a062",[],[],[],"Accessibility","accessibility","https://support.mural.co/s/topic/0TODn00000092yUOAQ/accessibility","- \\[\n\n ## Keyboard shortcuts (Windows)\n\n ]\\()\n\n Improve your speed and accuracy with Mural keyboard shortcuts on your Windows device.\n\n 27785 Views•May 27, 2026•Knowledge\n\n- \\[\n\n ## Keyboard shortcuts (Mac)\n\n ]\\()\n\n Improve your speed and accuracy with Mural keyboard shortcuts on your Mac device.\n\n 9938 Views•Apr 9, 2026•Knowledge\n\n- \\[\n\n ## Create accessible murals for collaborators who are visually impaired\n\n ]\\()\n\n Tips for a more inclusive Mural session.\n\n 4194 Views•Dec 4, 2024•Knowledge\n\n- \\[\n\n ## Accessibility features in Mural\n\n ]\\()\n\n Mural is committed to ensure digital accessibility for people with diverse abilities.\n\n 17860 Views•Dec 6, 2023•Knowledge\n\n- \\[\n\n ## Accessibility best practices for Mural facilitators\n\n ]\\()\n\n Tips to make your meetings more accessible.\n\n 17323 Views•Dec 6, 2023•Knowledge\n\n- \\[\n\n ## Mural screen reader\n\n ]\\()\n\n Learn keyboard shortcuts and information screen readers can provide about a canvas.\n\n 9979 Views•Jun 27, 2023•Knowledge\n\n- \\[\n\n ## Create accessible murals\n\n ]\\()\n\n Learn to make your mural more accessible to people with disabilities.\n\n 3178 Views•Jun 27, 2023•Knowledge\n\n- \\[\n\n ## Best practices for accessible GIFs in Mural\n\n ]\\()\n\n Bring fun to your mural with accessible GIFs that create a more inclusive experience.\n\n 9804 Views•Jun 27, 2023•Knowledge\n\n- \\[\n\n ## Accessibility statement\n\n ]\\()\n\n Empowering imagination for everyone.\n\n 1279 Views•Jun 26, 2023•Knowledge\n\nNo articles found\n","2026-05-29T11:27:44.267Z","2026-05-29T11:27:44.428Z","7eb8b6af-b46f-4b0b-b49c-92ea421187b3",[],[],[],"Acceptable Use Policy | Mural","acceptable-use-policy-mural","https://www.mural.co/terms/acceptable-use-policy","**Mural Acceptable Use Policy and Content Guidelines**\n\nLast updated: Mar 8, 2024\n\n‍\n\nThis Acceptable Use Policy and Content Guidelines (“**AUP**”) applies to all who use or access the Services. Any capitalized terms that are not defined in this AUP have the meaning ascribed to such terms elsewhere in the “**Agreement**” (either the Terms of Service or Main Services Agreement, as applicable to each Customer). \n\n‍\n\n**YOUR COMMITMENT**\n\nWhen you create or make available Content on or through the Services (including without limitation the [Mural Community](https://community.mural.co/)) or interact with other Authorized Users of the Services, you agree to comply with all of the following requirements.\n\n‍\n\n**RESPECT OUR RIGHTS AND OUR BUSINESS**\n\nDo not circumvent, disable or otherwise interfere with security-related features of the Services or any features that prevent or restrict use or copying or enforce limitations on use of the Services. Do not access the Services by any means other than through those that we provide to you, and do not sell or otherwise let others use your Mural account. Do not (and do not aid or permit any third party or Authorized User in any) attempt to do any of the following without our express written authorization: (a) copy or adapt any object code or attempt to reverse engineer or discover any source code that makes up the Services; (b) scrape, mine, or otherwise extract or copy any data, content, or materials from the Services (other than as a result of our Integrations, or standard search engine or Internet browser functionality); or (c) resell, lease, or otherwise provide any third party with access to the Services other than as expressly contemplated in our Agreement. Do not use our Services to create any application, integration, platform, or service that competes with the Services in whole or in part.\n\n‍\n\n**NO PROHIBITED OR HIGH RISK ACTIVITIES**\n\nThe Services are not designed or intended to be used for any high risk activities or any regulated software, infrastructure, systems, or services. For example, and without limitation, do not use the Services for: performing financial transactions or services, such as payroll, accounting, payment processing, banking, or securities brokerage; storing or processing patient health records or medical records; supporting hazardous or mission-critical uses, or uses requiring fail-safe performance, such as the operation of nuclear facilities, aircraft navigation or communications systems, air traffic control systems, or weapons control systems; supporting any embargoed or sanctioned activities, entities, or individuals; or supporting any uses where system failure could lead to death, personal injury, or environmental damage.\n\n‍\n\n**CONTENT MUST BE YOUR OWN**\n\nYou must have created your Content or otherwise have all necessary rights and/or permission to post your Content on the Services. Do not post Content that violates our or any other person’s publicity rights, copyrights, other proprietary or intellectual property (IP) rights, or contractual rights. If you believe Content on the Services infringes your copyrights, please see our [Copyright Policy](https://www.mural.co/terms/copyright-policy).\n\n‍\n\nIf you believe any Content on the Services infringes or violates your other IP rights, right of publicity, or other proprietary rights, please send notice to our Designated Agent at . In your notice, please include all of the following:\n\n- Your full name and your electronic or physical signature.\n- Your contact information, including mailing address, telephone number and email address.\n- Identification of the material that you claim is infringing your exclusive rights and information reasonably sufficient to permit us to locate that material;\n- An explanation of the exclusive rights that you own/have and why you believe the material you have identified infringes/violates those rights, sufficient for us to evaluate your claim.\n\n‍\n\nUpon receipt, we will evaluate your claims. We may ask you to provide additional information. Please also note that the information provided in any such notice may be forwarded to the applicable customer (if applicable). If a dispute develops as to the correct owner of the rights in question, we reserve the right to remove the Content in question pending resolution of the matter.\n\n‍\n\n**BE DECENT AND RESPECTFUL**\n\nWhen using the Services: do not make personal attacks on others, including Authorized Users, members of the Mural Community, and our employees; do not use language or post, share or link to any content that is defamatory, damaging, disruptive, unlawful, inaccurate, pornographic, vulgar, indecent, obscene, lewd, lascivious, profane, hateful, threatening, exploitative, violent, bullying, harassing, or otherwise offensive or objectionable; do not use language or post, share or link to any content that incites, encourages or threatens immediate physical harm against any group or individual.\n\n‍\n\n**NO COMMERCIAL OR ADVERTISING USE**\n\nWhile the Services are meant to be used for business purposes, they are not an advertising medium. Do not post, share or link to any content that contains advertisements or solicits any person to buy or sell products or services. Recommending a product or service is OK so long as you disclose any material connection between you and the provider of such product or service. Do not use the Services for any “spammy” or other unauthorized purpose, including sending unsolicited or commercial emails, messages, comments or other communications, or collecting usernames and/or email addresses of other Authorized Users for such purposes.\n\n‍\n\n**DO NOT DAMAGE THE SERVICES OR ANYONE’S DEVICE(S)**\n\nYou may not access or use the Services in any way that constitutes, contains, installs or attempts to install, or promotes spyware or other computer code that is designed to enable you or others to gather information about or monitor the online or other activities of another party or otherwise gain unauthorized access to another’s device(s). You may not interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services. You may not post, share or link to any content that constitutes, contains, installs or attempts to install, or promotes, malware or other computer code that is designed to cause a Security Incident or otherwise hack into the Services.\n\n‍\n\n**REPRESENT YOURSELF TRUTHFULLY**\n\nDo not impersonate any other person or entity. Do not provide false or misleading information.\n\n‍\n\n**KEEP PRIVATE INFORMATION PRIVATE**\n\nRemember that some aspects of the Services may be broadly visible to other Authorized Users and/or the general public. Do not post personal information (for example, never reveal your password, phone number, address, or similar information) in any forum on the Services that is public in nature.  Take care when determining whether to reveal your personal information to others. And do not reveal any personal information or private media of any other individual without their permission.\n\n‍\n\n**NO OBLIGATION TO MONITOR**\n\nWe do not have any general obligation to monitor, and will not monitor, your Content or use of the Services for compliance with this AUP, our other Documentation or the Agreement. We do not have, and do not undertake, any obligation to prescreen, monitor, edit, or remove any Content, or to actively seek facts or circumstances indicating illegal activity. In accordance with applicable law, we reserve the right (but undertake no obligation) to, in our sole discretion and without notice or liability, take down or delete any Content, and to suspend or terminate access to and use of the Services by any person for violation of this AUP, our other Documentation, or the Agreement. You will provide reasonable cooperation in any investigation or action regarding suspected or alleged violations.\n\n‍\n\nThat information shall include information on any policies, procedures, measures and tools used for the purpose of content moderation, including algorithmic decision-making and human review, as well as the rules of procedure of their internal complaint handling system. It shall be set out in clear, plain, intelligible, user-friendly and unambiguous language, and shall be publicly available in an easily accessible and machine-readable format. \n\n‍\n\n**CONTENT REPORTING AND EU DIGITAL SERVICES ACT**\n\nThe European Union’s [Digital Services Act](https://digital-strategy.ec.europa.eu/en/policies/digital-services-act-package) (DSA) covers hosting services, including Mural. The DSA requires that hosting services remove reported content that violates policies or applicable law, among other obligations.\n\nMural was built for collaboration and we’re committed to maintaining Mural as a safe, trusted and productive work environment for our customers and users. Using Mural to store or share prohibited or illegal content violates our Terms and this AUP. When we are alerted to prohibited or illegal content being stored or shared on Mural, we will either directly remove that content consistent with applicable law and our terms and policies, or work with the applicable customer (as the data controller) to remove such content where we are the data processor and we do not have access to or the ability to remove such content. Please note that we do not currently use any automated processing technologies as part of our review/moderation practices.\n\nIf you are located in the European Union and you believe there is illegal content on Mural, you can report it at the following [link](https://forms.office.com/r/DTpVJbPpBM). We will review reports and remove content that violates our policies or applicable law. \n\nIf you are a user whose content has been removed on the basis of a report, we (or where we are a processor, the data controller) will provide you with an explanation for the removal. You will then have the ability to appeal the decision. Information on how to appeal and the information to provide will be given in our notification to you.\n\nCustomers, users, and regulatory authorities with questions about Mural’s compliance with the DSA can email us at __.\n\n‍\n\nDigital Services Act (DSA) – Legal Representative\n\nPursuant to Article 13 of the DSA, Tactivos Inc dba Mural has appointed EDSR as its legal representative. You can contact EDSR regarding matters pertaining to the DSA:\n\n\\- by email at \n\n\\- by writing to EDSR at Avenue Huart Hamoir 71, 1030 Brussels, Belgium\n\n\\- by phone at +32 2 216 19 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